General Manager – Nightlife & MM Operations (W/M)

Offer description

General Manager is responsible for the Nightlife & MM Operations of MILA 2 nd Floor. This role is responsible for Members Club & Lounge and reports directly into the Director, Operations.

Responsibilities

• Control day-to-day operations by scheduling labor, ordering supplies, and developing the restaurant team.
• Manage and train multiple Assistant General Managers and Captains.
• Ensure Occupational Safety and health Act, local health and safety codes, and company safety and security policy are met.
• Control Profit & Loss (i.e., Budget attainment) by following cash control/ security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
• Recruit, interview, and hire team FOH; conduct performance review, take discipline action, motivate, and train.
• Ensure maintenance of equipment, facility, and grounds using a Preventive Maintenance plan based on company standard.
• Ensure food quality and 100% customer satisfaction.
• Ensure complete and timely execution of corporate & marketing programs.
• Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team.
• Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.
• Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
• Proactively visit with and interact with guests and members; build loyalty and face/name recognition.
• Provide sound resolution(s) to guest complaints with poise and professionalism.
• Understand the market and surrounding areas (i.e. restaurants, businesses, hotels)
• Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
• Maintain highest level of safety, security, sanitation, and cleanliness of facility.
• Manage team accountability.
• Maintain good rapport with vendors to ensure quality and consistency.
• Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
• Sound decision-making capability while protecting the restaurant/Company in instances of urgency.
• Assist in conducting quarterly restaurant staff evaluations.
• Control cash, credit, and other receipts by following company cash handling/reconciliation procedures.
• Work in collaboration with Human Resources, Payroll, and other Corporate Departments.