Description de l'offre
General Manager is responsible for the Nightlife & MM Operations of MILA 2 nd Floor. This role is responsible for Members Club & Lounge and reports directly into the Director, Operations.
Responsibilities
- Control day-to-day operations by scheduling labor, ordering supplies, and developing the restaurant team.
- Manage and train multiple Assistant General Managers and Captains.
- Ensure Occupational Safety and health Act, local health and safety codes, and company safety and security policy are met.
- Control Profit & Loss (i.e., Budget attainment) by following cash control/ security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
- Recruit, interview, and hire team FOH; conduct performance review, take discipline action, motivate, and train.
- Ensure maintenance of equipment, facility, and grounds using a Preventive Maintenance plan based on company standard.
- Ensure food quality and 100% customer satisfaction.
- Ensure complete and timely execution of corporate & marketing programs.
- Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team.
- Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.
- Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
- Proactively visit with and interact with guests and members; build loyalty and face/name recognition.
- Provide sound resolution(s) to guest complaints with poise and professionalism.
- Understand the market and surrounding areas (i.e. restaurants, businesses, hotels)
- Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
- Maintain highest level of safety, security, sanitation, and cleanliness of facility.
- Manage team accountability.
- Maintain good rapport with vendors to ensure quality and consistency.
- Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
- Sound decision-making capability while protecting the restaurant/Company in instances of urgency.
- Assist in conducting quarterly restaurant staff evaluations.
- Control cash, credit, and other receipts by following company cash handling/reconciliation procedures.
- Work in collaboration with Human Resources, Payroll, and other Corporate Departments.
Profil recherché
Requirements/Qualifications
- A minimum of 10 years previous experience as a GM in a fine dining/luxury, high volume, cocktail bar/lounge venue setting.
- Bachelor’s degree in business administration, hotel & restaurant administration or related field of study or any equivalent combination of education and/or experience is required.
- Must be detail-oriented and possess effective communication and written skills.
- State complaint food handling certificate
- Work collaboratively with Human Resources on coaching and Learning & Development opportunities.
- Ability to multi-task.
- Must be a team player.
- Self-motivated and performance-driven.
- Punctuality and regular and reliable attendance.
- Effective communication, written and interpersonal skills.
- Time management skills.
- Maintain confidentiality of company information and recipe data
Physical Demands And Work Environment
- General office assignments-(typing), which lends itself to repetitive motion.
- Be able to reach, bend, stoop and frequently lift to 50 pounds.
- Ability to stand majority of shift in a loud (music) setting
Description de l'entreprise
At Riviera Dining Group, we are curators of elevated experiences, combining the art of luxury hospitality with impeccable craftsmanship. Each of our venues is a sanctuary of sophistication, where exceptional design, vibrant ambiance, and world-class service come together to create unforgettable moments.
We are driven by a singular vision: to redefine hospitality by offering our guests unparalleled attention to detail, exquisite culinary creations, and bespoke service in the most exclusive and breathtaking environments.
Our commitment to excellence is rooted in our core values:
- Crafting Experiences Beyond Expectations: Every interaction is designed to delight and inspire.
- Empowering Our Team: Respect and collaboration fuel our passion for creating greatness. Elevating Hospitality
- Standards: We relentlessly pursue innovation and perfection.
At RDG, we create extraordinary journeys that captivate the senses and linger in the memory.
