Evening Turndown Attendant (W/M)

Offer description

Terms and conditions for this position will be discussed at interview

We are currently recruiting an attentive and service-driven Evening Turndown Attendant to join the accommodation team at Ashford Castle. This role is key to delivering a warm, refined evening experience for our guests, providing turndown service, replenishing amenities, and creating a calm and inviting atmosphere to ensure the perfect night’s rest.

All duties are carried out in line with Forbes Five-Star standards and The Red Carnation Hotels standards.

Working hours - Evening Turndown Attendant (6pm - 10pm)

Working pattern: 5 days over 7 days (including weekends and holidays).

What’s in It for You:

• Professional, award-winning training and development opportunities.
• Discounted accommodation across the Red Carnation Hotel Collection.
• Employee recognition events.
• Discounted rates with local businesses and third-party service providers.
• Heavily subsidised accommodation (subject to availability).
• Free meals on duty.
• Complimentary dry cleaning of business attire.
• Friend and family referral bonus scheme.
• Two paid volunteering days each year.
• Holiday allowance increasing with service, up to 25 days.
• Hotel-based recognition incentives.
• Free access to the Employee Assistance Programme.

Who Are We?

Joining Ashford Castle means becoming part of a legendary 800-year-old estate and a proud member of the Red Carnation Hotel Collection. Once home to the Guinness family, Ashford Castle is widely recognised as one of Ireland’s most prestigious luxury destinations, offering exceptional hospitality, fine dining, estate activities, and a world-class spa.

Ashford Castle has been voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proudly holds Forbes Five-Star status, retained in 2024.

Key Responsibilities:

• Deliver high-quality evening turndown service to guest bedrooms.
• Replenish guest amenities and ensure rooms are perfectly presented for the evening.
• Create a welcoming, calm, and luxurious atmosphere for guests.
• Maintain cleanliness and presentation standards in line with Forbes Five-Star expectations.
• Work collaboratively with the housekeeping team to ensure seamless service.