Type of contract : Permanent Contract
Activity : Front Office
Experience required : No information
Published on 29/12/2025
We are recruiting for a dynamic and enthusiastic Concierge Candidate to join our team at our award-winning Hotel, Ashford Castle.
Who are we?
Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.
Key responsibilities of the Concierge will include:
• To deal with all arrivals and all departures in a friendly and efficient manner in line with Forbes Five Star and Red Carnation Hotel Standards.
• To liaise with guests on any questions they might have-promote all services with the hotel and avail of all opportunities to increase upselling opportunities.
• To communicate effectively with the front gate and bridge links men to ensure the best possible first impression.
• To provide the Guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs and initiating actions to exceed expectations where possible
What's in it for you?
• Have a friendly & outgoing personality.
• Be enthusiastic & flexible (may need to work 5 days over 7 day period, inclusive of weekends).
• Have strong communication skills.
• Have strong attention to detail.
• Be legally eligible to work in Ireland.
• Have the ability to handle busy situations and manage your workload effectively.
With origins dating back to the 13th century, magnificent Ashford Castle has witnessed a rich and storied history, evolving from a medieval fortress to a grand retreat. Throughout the years, the castle has hosted royalty, nobility, and prominent figures, earning a reputation as one of Ireland's most iconic and celebrated landmarks.
The royal adventure begins as you enter through the grand stone gates of our Forbes Five-Star hotel. Now a proud part of The Red Carnation Hotel Collection, the magnificent Ashford Castle has stood sentinel on the shores of Lough Corrib for over 800 years. With an estate of such spectacular proportions, every moment spent within its grounds creates indelible memories. Once home to the Guinness family and today a multi-generational resort, Ashford Castle is lovingly managed by a dedicated team that passionately cares about every single guest.
