Offer description
Join the team at Hyatt Centric Murano Venice! We’re seeking a talented individual passionate about providing outstanding guest experiences, with a keen attention to detail in handling check-ins, resolving guest inquiries, and upselling hotel services. Fluent English and Italian are essential for effective communication in this dynamic environment.
The Front Desk Agent is responsible for providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check-in to checkout, to create memorable and tailored experiences for all guests.
What you will be doing
- Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
- Resolve guest problems and complaints
- To actively upsell and cross sell hotel services and outlets.
- Communicate with other hotel departments to maintain a high level of guest satisfaction.
- Maintain an understanding of hotel history, services, facility information, and rates and packages.
- Develop and maintain positive working relationships with others and support team to reach goals.
- Assists others as needed and special projects, as necessary.
Hyatt offers a great range of benefits, including:
- 12 free nights per year of service across Hyatt Hotels worldwide
- Employee and Friends & Family rates across Hyatt Hotels worldwide
- Complimentary meals on duty
- Continuous Learning & Development opportunities
Profil
- Diploma or Degree in Hospitality or Travel & Tourism preferred.
- A minimum of one (1) year experience in a front desk role.
- Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
- Strong Guest Service Skills.
- Ability to communicate effectively with guests, management, and co-workers.
- Must have a positive attitude at all times.
- Ability to work well with others in a guest and team-focused environment.
- Good problem solving, administrative and interpersonal skills are a must.
- Knowledge in Opera is an advantage.
- Verbal and written English and Italian languages proficiency are required.
- Legally allowed to work in Italy, holding a valid work permit for the country
Company description
Welcome to Hyatt Centric Murano Venice, your gateway to the Venetian Lagoon and the ultimate destination for local, authentic experiences. At Hyatt, our purpose is simple yet powerful: to care for people so they can be their best. This vision inspires everything we do, from our warm hospitality to the personalized experiences we create for our guests.
Strategically located in the middle of the Venetian Lagoon, our hotel offers unparalleled access to Venice, Burano, and Torcello Islands. Guests can enjoy hands-on experiences like Venetian mask-making or private guided tours that uncover the city’s secrets, all tailored by our dedicated concierge team to help them (re)discover Venice like locals.
Our exceptional amenities include wonderful outlets:
- Rivalonga Bar: Overlooking the Grand Canal of Murano, this is the perfect spot to savor cicchetti (Venetian tapas) with a spritz or a unique aperitif
- Osteriva: Set in a stylish greenhouse, offering modern regional dining with a relaxed Venetian charm
- Spritz & Fizz: A cocktail bar inspired by Venice’s iconic sparkling beverages, perfect for pre- or post-dinner drinks in a tranquil, water-themed atmosphere
At Hyatt Centric Murano Venice, we also pride ourselves on fostering careers that open doors. Whether you’re starting your journey or looking to grow, our team is here to nurture your curiosity and expand your horizons. Join us to make your mark on Venice’s rich cultural and hospitality heritage while enjoying a supportive and inclusive work environment.
