Description de l'offre
Join the team at Hyatt Centric Murano Venice! We’re seeking a talented individual passionate about providing outstanding guest experiences, with a keen attention to detail in handling check-ins, resolving guest inquiries, and upselling hotel services. Fluent English and Italian are essential for effective communication in this dynamic environment.
The Front Desk Agent is responsible for providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check-in to checkout, to create memorable and tailored experiences for all guests.
What you will be doing
- Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
- Resolve guest problems and complaints
- To actively upsell and cross sell hotel services and outlets.
- Communicate with other hotel departments to maintain a high level of guest satisfaction.
- Maintain an understanding of hotel history, services, facility information, and rates and packages.
- Develop and maintain positive working relationships with others and support team to reach goals.
- Assists others as needed and special projects, as necessary.
Hyatt offers a great range of benefits, including:
- 12 free nights per year of service across Hyatt Hotels worldwide
- Employee and Friends & Family rates across Hyatt Hotels worldwide
- Complimentary meals on duty
- Continuous Learning & Development opportunities
Profil recherché
- Diploma or Degree in Hospitality or Travel & Tourism preferred.
- A minimum of one (1) year experience in a front desk role.
- Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
- Strong Guest Service Skills.
- Ability to communicate effectively with guests, management, and co-workers.
- Must have a positive attitude at all times.
- Ability to work well with others in a guest and team-focused environment.
- Good problem solving, administrative and interpersonal skills are a must.
- Knowledge in Opera is an advantage.
- Verbal and written English and Italian languages proficiency are required.
- Legally allowed to work in Italy, holding a valid work permit for the country
Description de l'entreprise
Hyatt Centric Murano Venice, icône du luxe boutique sur l’île légendaire de Murano, a ouvert ses portes avec l’ambition de marier l’authentique héritage de la verrerie vénitienne à une hospitalité contemporaine. Installé dans une ancienne verrerie, l’établissement propose 119 chambres, dont 31 charmantes suites en duplex et deux suites Premium, alliant le caractère industriel à un confort raffiné. Le resort opère sous la prestigieuse enseigne Hyatt Centric, reconnue pour ses expériences de voyage immersives. Depuis son inauguration, l’adresse de Murano séduit les voyageurs exigeants et fédère une équipe passionnée, dont l’expertise collective garantit à chaque séjour d’être inoubliable.
