Casual Body & Beauty Therapist (W/M)

Offer description

• To report for duty punctually wearing the correct uniform and nametag and follow good hygiene habits at all time.  Make- up is a requirement for female therapists & hair up as per the standard.
• To provide courteous and professional service at all times.
• Welcome Guests, greet Guests and Members, explain and upsell the facilities, products and services available. Be proactive and ascertain individual needs. Give tours of the Spa, as required.
• Answers all telephone communication within three rings while observing standards, etiquette, and professionalism at all times.
• Schedule reservations of Spa and salon services and coordinate team members’s schedule to ensure prompt service.
• Ensure Guest / Member satisfaction at all times by ensuring that safety and service is always the Spa’s first priority.
• Assist with administration duties: filing, products supply inventory, updating Guest’s profile and other required to support management and operations.
• Provide accurate information about facilities in person and via telephone.
• To report all problems or complaints related to the Spa. Communicate via logbook, daily briefings, and staff meetings, depending upon urgency.
• To liaise with all related departments such as confirm reservations, process engineering requests and maintain cleanliness.
• Record in appropriate logbook any guest requests, complaints or engineering requests.
• To understand all current activities and promotions within the Anantara Spa and the Hotel.
• Maintain daily operations including opening, operating and closing procedures. Consistently fill in the reception and reservation checklists. 
• Participate in any scheduled training programs and attend the internal Spa meetings.
• Control entry into all areas by restricting all unauthorized individuals.
• Collect money or other suitable payment from guests for all services and products rendered.
• Operate Spa’s operating system (Spa Booker)
• Perform clerical duties.
• Maintain office files and records.