To report for duty punctually wearing the correct uniform and nametag and follow good hygiene habits at all time. Make- up is a requirement for female therapists & hair up as per the standard.
To provide courteous and professional service at all times.
Welcome Guests, greet Guests and Members, explain and upsell the facilities, products and services available. Be proactive and ascertain individual needs. Give tours of the Spa, as required.
Answers all telephone communication within three rings while observing standards, etiquette, and professionalism at all times.
Schedule reservations of Spa and salon services and coordinate team members’s schedule to ensure prompt service.
Ensure Guest / Member satisfaction at all times by ensuring that safety and service is always the Spa’s first priority.
Assist with administration duties: filing, products supply inventory, updating Guest’s profile and other required to support management and operations.
Provide accurate information about facilities in person and via telephone.
To report all problems or complaints related to the Spa. Communicate via logbook, daily briefings, and staff meetings, depending upon urgency.
To liaise with all related departments such as confirm reservations, process engineering requests and maintain cleanliness.
Record in appropriate logbook any guest requests, complaints or engineering requests.
To understand all current activities and promotions within the Anantara Spa and the Hotel.
Maintain daily operations including opening, operating and closing procedures. Consistently fill in the reception and reservation checklists.
Participate in any scheduled training programs and attend the internal Spa meetings.
Control entry into all areas by restricting all unauthorized individuals.
Collect money or other suitable payment from guests for all services and products rendered.
Operate Spa’s operating system (Spa Booker)
Perform clerical duties.
Maintain office files and records.
Profil recherché
High School diploma
Previous experience in same position for at least 1 year.
Luxury hotel experience is a must
Passion for excellent service
Excellent team player and great communication skills
