Offer description
Scope Of Position
Working in the role of Meeting and Events Operations Manager, this position has full responsibility for the day to day running of the operations during each service period. To co-ordinate events taking place within the meeting rooms, ensuring that guests expectations are exceeded and that any issues that may arise are dealt with swiftly and efficiently. Ensuring event set up and service is delivered to guest expectations at the Raffles London OWO. Leading preservice team briefings, working closely with events planners, sales teams and clients to manage changes and special requests whilst ensuring time sensitive service targets are met. Maintaining exceptional levels of guest communication, preparation, and delivery of all events and meetings across the events department. The role involves the ability to pre-empt guest expectations.
You will work in close contact with the planning, kitchen, bar and events teams to ensure guests expectations are met and surpassed.
Responsibilities
Operation
- Ensure all operating equipment is in good working order.
- Actively monitoring staffing levels ensuring levels are sufficient to enable the desired guest experience whilst adhering to company guidelines.
- Ensures all employees have proper supplies, equipment and uniforms.
- Cross liaising with relevant departments such as Planning and Sales regarding floor plans and Banquet Event Orders.
- To positively promote sales awareness within the department and maximise sales opportunities.
- When necessary is the first point of contact to the client adhering to any questions or queries and liaising back with the client during the day to ensure everything is satisfactory for them.
- Lead pre service team briefings ensuring good communication channels with all areas and department.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Leadership
- Ensuring composure under pressure and providing leadership and guidance to the Team when required.
- Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Profil
Qualifications, Skills & Experience
Essential
- The ability to assist in the creation and management of a department with a positive culture resulting in guest satisfaction and a high team member retention rate.
- A full understanding of event function sheets and to be able to plan team member tasks in line with client requirements.
- Fully conversant with Microsoft Office.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Desirable
Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Company description
Raffles London at The OWO and The OWO Residences by Raffles is the brand’s first opening in London. Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall.
Its transformative journey has seen the building reborn as The OWO, a destination including 12 distinct restaurants and bars, an immersive spa with a 20-metre indoor pool and separate vitality pool, and a 600 seated-capacity grand ballroom.
The OWO Residences by Raffles is the first in the UK and Europe and will ensure the service hallmarks of Raffles - gracious and intuitive staff, personalised attention, and a timeless ambience – will be delivered seamlessly to residential owners. Located opposite Horse Guards on Whitehall, the property is a stone’s throw from St James’s Park and the Mall.
Award-Winning Excellence at Raffles London at The OWO :
- The Good Spa Guide, Best New Spa 2023.
- The Tatler Travel Guide, Hotel of the Year 2024.
- Worlds Best New Hotel (world top 50) 2024.
- 13th Best Hotel In the World 2024.
- 3 Michelin Keys - 2025
- 1 Michelin Star - Restaurant Mauro Colagreco - 2025
