Type of contract : Permanent Contract
Location : Cong, Mayo, Ireland
Activity : Room service
Experience required : No information
Published on 04/08/2026
Back of House and Public Area Attendant - Luxury Hotel
We are recruiting for a Back of House and Public Area Attendant to provide quality service to our guests and ensure the cleanliness of all rooms and areas in a timely manner, in line with the Forbes Five Star standards and The Red Carnation Hotels standards.
What's in it for you?
- Professional, award winning training and development opportunities
- Discounted accommodation rates with Red Carnation Hotel Collection
- Employee Recognition Events
- Discounted rates with many local businesses and third party service providers (including Estate Activities)
- Heavily subsidised accommodation (subject to availability)
- Free meals on duty
- Complimentary dry cleaning of business attire
- Recommend friend and family bonus scheme
- Two paid volunteering days each year
- Holiday allowance increasing with length of service up to 25 days
- Hotel based recognition incentives
- Free access to Employee Assistance Programme
Who are we?
In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.
Key Responsibilities as a Back of House and Public Area Attendant:
- To clean all public areas in the hotel.
- To maintain the cleanliness and good order of guest and staff areas by cleaning them daily and deep cleaning per schedule.
- To greet all guests and staff courteously and to respond immediately upon guests’ requests.
- To report immediately any malfunctioning equipment and all maintenance issues to the supervisor and/or engineer on duty.
- Reliable and punctual with a strong work ethic.
- High attention to detail and commitment to cleanliness.
- Ability to follow instructions and complete tasks thoroughly.
- Comfortable working independently with positive attitude.
- Professional appearance, friendly and respectful when interacting with guests and staff.
- Willingness to work flexible shifts, including weekends and holidays.
- Basic understanding of cleaning procedures and safety protocols.
With origins dating back to the 13th century, magnificent Ashford Castle has witnessed a rich and storied history, evolving from a medieval fortress to a grand retreat. Throughout the years, the castle has hosted royalty, nobility, and prominent figures, earning a reputation as one of Ireland's most iconic and celebrated landmarks.
The royal adventure begins as you enter through the grand stone gates of our Forbes Five-Star hotel. Now a proud part of The Red Carnation Hotel Collection, the magnificent Ashford Castle has stood sentinel on the shores of Lough Corrib for over 800 years. With an estate of such spectacular proportions, every moment spent within its grounds creates indelible memories. Once home to the Guinness family and today a multi-generational resort, Ashford Castle is lovingly managed by a dedicated team that passionately cares about every single guest.
