Doorperson (W/M)

Offer description

An exceptional opportunity presents itself for a Doorperson to join the Rooms Department at Raffles London at the OWO.

Reporting into Head Concierge, you will be responsible for the arrival and departure experience of our guests, as well as managing the public areas of the hotel, ensuring that guest and departmental expectations are met exceeding the high standards required by the company.

You will also support the Valet team with parking and retrieving cars.

Specifically as the Doorperson:

• You will promote positive colleague relations through an environment that encourages open communication, trust, mutual respect and continuous feedback.
• You will be an effective communicator, who adheres to both legal/statutory responsibilities and Company Policies and procedures.
• Assist with managing guest experience throughout the guest journey.
• Communication with staff and guests in a friendly and professional manner.
• Building and developing good relationships
• Managing time sensitive targets
• Confidently welcoming and greeting guests to raffles standards, using name recognition whenever possible.
• Assist the luggage, valet parkers, concierge and lobby staff to ensure smooth transitions for all guests and residents.
• Escorting guests and luggage trough the building, answering questions and queries in a confidnet and honest manor.
• Arranging taxi and pick ups of guests and transfers of luggage in a detailed manner.
• Manual handling and lifting of guest items, ensuring great care is taken at every step.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned