Hyatt Centric Murano Venice

Head office : Riva Longa 49
Murano, Venice
Activity sector : Front Office
Contact : +39 0 41 273 1234

Discover more about the company

Type of contract : Permanent Contract

Activity : Front Office

Experience required : No information

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Front Desk Agent (m/f)

Published on 30/04/2025

Offer description

Join the team at Hyatt Centric Murano Venice! We’re seeking a talented individual passionate about providing outstanding guest experiences, with a keen attention to detail in handling check-ins, resolving guest inquiries, and upselling hotel services. Fluent English and Italian are essential for effective communication in this dynamic environment.

The Front Desk Agent is responsible for providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check-in to checkout, to create memorable and tailored experiences for all guests.

What you will be doing

Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
Resolve guest problems and complaints
To actively upsell and cross sell hotel services and outlets.
Communicate with other hotel departments to maintain a high level of guest satisfaction.
Maintain an understanding of hotel history, services, facility information, and rates and packages.
Develop and maintain positive working relationships with others and support team to reach goals.
Assists others as needed and special projects, as necessary.

Hyatt offers a great range of benefits, including:

12 free nights per year of service across Hyatt Hotels worldwide
Employee and Friends & Family rates across Hyatt Hotels worldwide
Complimentary meals on duty
Continuous Learning & Development opportunities

Profil

Diploma or Degree in Hospitality or Travel & Tourism preferred.
A minimum of one (1) year experience in a front desk role.
Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
Strong Guest Service Skills.
Ability to communicate effectively with guests, management, and co-workers.
Must have a positive attitude at all times.
Ability to work well with others in a guest and team-focused environment.
Good problem solving, administrative and interpersonal skills are a must.
Knowledge in Opera is an advantage.
Verbal and written English and Italian languages proficiency are required.
Legally allowed to work in Italy, holding a valid work permit for the country

Company description

https://www.vendomtalents.com/image/galleries/hyatt-centric-murano-venice-5-hyatt-centric-murano

Discover Hyatt Centric Murano Venice—your perfect base to explore the magic of the Venetian Lagoon and immerse yourself in genuine local culture. At the heart of our philosophy is a sincere commitment to supporting people in reaching their fullest potential. This guiding principle shapes every aspect of your stay, from the genuine warmth of our team to the curated experiences that reflect the spirit of Venice. Ideally positioned between the islands of Venice, Burano, and Torcello, our hotel offers easy access to unforgettable adventures. Whether crafting your own traditional mask or enjoying a private tour off the beaten path, our concierge team personalizes each moment to help you experience the city like a true Venetian. Delight in unique dining options such as Rivalonga Bar with canal views, Osteriva’s elegant greenhouse setting, and Spritz & Fizz’s playful twist on Venetian classics. We also cultivate careers, offering growth, inclusion, and meaningful opportunities in hospitality.