Offer description
Key responsibilities of the Retail Operations Manager will include:
- Deliver exceptional customer service in line with five-star standards.
- Oversee the daily operations and performance of the retail outlet.
- Lead and support the retail team to achieve sales and service targets.
- Assist guests with purchases, product recommendations, and enquiries.
- Manage stock control, merchandising, replenishment, and stocktakes.
- Monitor sales performance and identify revenue opportunities.
- Manage cash handling and payment processes in line with company procedures.
- Ensure food, beverage, and retail offerings meet brand standards.
- Maintain a clean, safe, and compliant retail environment.
- Implement and uphold departmental SOPs, policies, and procedures.
- Coordinate with suppliers and internal departments to ensure smooth operations.
- Support employee training, development, and performance management.
Profile
The ideal candidate for the Retail Operations Manager position should:
- Have previous retail management or supervisory experience, ideally within a luxury hospitality or premium retail environment.
- Be passionate about delivering exceptional customer service and creating memorable guest experiences.
- Possess strong leadership skills with the ability to motivate, develop, and manage a high-performing team.
- Have excellent communication and interpersonal skills.
- Demonstrate strong commercial awareness with a proven ability to drive sales and achieve targets.
- Be highly organised, with strong stock management and administrative skills.
- Have experience in cash handling, reporting, and financial controls.
- Be proactive, solution-focused, and confident in resolving customer queries and concerns.
- Maintain high standards of presentation, professionalism, and attention to detail.
- Be flexible and adaptable, with the ability to thrive in a fast-paced environment.
- Have a good understanding of health, safety, and hygiene regulations.
- Be proficient in retail systems and Microsoft Office applications.
What's in it for you?
- Professional, award winning training and development opportunities
- Discounted accommodation rates with Red Carnation Hotel Collection
- Annual Staff Appreciation Party and other Employee Recognition Events
- Discounted rates with many local businesses and third party service providers (including Estate Activities)
- Heavily subsidised accommodation (subject to availability)
- Free meals on duty
- Complimentary dry cleaning of business attire
- Recommend friend and family bonus scheme
- Two paid volunteering days each year
- Holiday allowance increasing with length of service up to 25 days
- Hotel based recognition incentives
- Free access to Employee Assistance Programme
Company description
With origins dating back to the 13th century, magnificent Ashford Castle has witnessed a rich and storied history, evolving from a medieval fortress to a grand retreat. Throughout the years, the castle has hosted royalty, nobility, and prominent figures, earning a reputation as one of Ireland's most iconic and celebrated landmarks.
The royal adventure begins as you enter through the grand stone gates of our Forbes Five-Star hotel. Now a proud part of The Red Carnation Hotel Collection, the magnificent Ashford Castle has stood sentinel on the shores of Lough Corrib for over 800 years. With an estate of such spectacular proportions, every moment spent within its grounds creates indelible memories. Once home to the Guinness family and today a multi-generational resort, Ashford Castle is lovingly managed by a dedicated team that passionately cares about every single guest.
