Description de l'offre
Key responsibilities of the Retail Operations Manager will include:
- Deliver exceptional customer service in line with five-star standards.
- Oversee the daily operations and performance of the retail outlet.
- Lead and support the retail team to achieve sales and service targets.
- Assist guests with purchases, product recommendations, and enquiries.
- Manage stock control, merchandising, replenishment, and stocktakes.
- Monitor sales performance and identify revenue opportunities.
- Manage cash handling and payment processes in line with company procedures.
- Ensure food, beverage, and retail offerings meet brand standards.
- Maintain a clean, safe, and compliant retail environment.
- Implement and uphold departmental SOPs, policies, and procedures.
- Coordinate with suppliers and internal departments to ensure smooth operations.
- Support employee training, development, and performance management.
Profil recherché
The ideal candidate for the Retail Operations Manager position should:
- Have previous retail management or supervisory experience, ideally within a luxury hospitality or premium retail environment.
- Be passionate about delivering exceptional customer service and creating memorable guest experiences.
- Possess strong leadership skills with the ability to motivate, develop, and manage a high-performing team.
- Have excellent communication and interpersonal skills.
- Demonstrate strong commercial awareness with a proven ability to drive sales and achieve targets.
- Be highly organised, with strong stock management and administrative skills.
- Have experience in cash handling, reporting, and financial controls.
- Be proactive, solution-focused, and confident in resolving customer queries and concerns.
- Maintain high standards of presentation, professionalism, and attention to detail.
- Be flexible and adaptable, with the ability to thrive in a fast-paced environment.
- Have a good understanding of health, safety, and hygiene regulations.
- Be proficient in retail systems and Microsoft Office applications.
What's in it for you?
- Professional, award winning training and development opportunities
- Discounted accommodation rates with Red Carnation Hotel Collection
- Annual Staff Appreciation Party and other Employee Recognition Events
- Discounted rates with many local businesses and third party service providers (including Estate Activities)
- Heavily subsidised accommodation (subject to availability)
- Free meals on duty
- Complimentary dry cleaning of business attire
- Recommend friend and family bonus scheme
- Two paid volunteering days each year
- Holiday allowance increasing with length of service up to 25 days
- Hotel based recognition incentives
- Free access to Employee Assistance Programme
Description de l'entreprise
Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.
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