Reception Supervisor (W/M)

Offer description

We are recruiting for a full time Reception Supervisor to provide quality service to our guests, in line with The Red Carnation Hotels standards.

Working pattern: 5 days over 7 days – including some weekends & Bank Holidays

Key Responsibilities of a Reception Supervisor:

• Maintain full knowledge of Front of House systems and procedures, ensuring consistent implementation while on duty.
• Train, lead, and motivate the team to deliver service in line with hotel standards.
• Supervise Front Office operations in a hands-on capacity in the absence of the Front Office Manager.
• Support the reception team in delivering efficient, friendly arrivals and departures in accordance with hotel standards.
• Assist the reservations team with reservation processing as required.
• Operate and maintain the computerised reservations and front office systems, ensuring all data is accurate and up to date.
• Deliver exceptional guest care at all times, anticipating guest needs and proactively exceeding expectations where possible.
  
  

What's in it for you?

- Professional, award winning training and development opportunities
- Discounted accommodation rates with Red Carnation Hotel Collection
- Annual Staff Appreciation Party and other Employee Recognition Events
- Discounted rates with many local businesses and third party service providers (including Estate Activities)
- Heavily subsidised accommodation (subject to availability)
- Free meals on duty
- Complimentary dry cleaning of business attire
- Recommend friend and family bonus scheme
- Two paid volunteering days each year
- Holiday allowance increasing with length of service up to 25 days
- Hotel based recognition incentives
- Free access to Employee Assistance Programme