Ashford Castle

Head office : Cong, County Mayo
Cong
Activity sector : Front Office

Discover more about the company

Type of contract : Permanent Contract

Location : Cong, Mayo, Ireland

Activity : Front Office

Experience required : No information

Apply

Switchboard Operator (W/M)

Published on 13/04/2026

Offer description

We are looking for an enthusiastic and professional Switchboard Operator to join our team at at The Lodge at Ashford Castle. In this role, you’ll be the first point of contact for guests and visitors via phone and email, ensuring efficient and seamless communication. You will be responsible for redirecting calls, assisting with daily administrative tasks, and providing outstanding personalised service. Your ability to maintain professionalism and attention to detail will ensure that every guest interaction is smooth and efficient.

Key Responsibilities of a Switchboard Operator:

Answer and redirect calls in an efficient manner in accordance with our RCH standards.
Assist with daily administrative tasks and follow up with guests via email and telephone.
Have a thorough knowledge of the hotel products, our people and services.

Profile

Excellent communication skills, both verbal and written.
Computer literate with experience in using hotel management software or switchboard systems.
Friendly and professional with the ability to remain calm under pressure.
A positive, proactive attitude toward guest service and team collaboration.
Previous experience in a switchboard operator or customer-facing role is a plus.

What's in it for you?

Professional, award winning training and development opportunities.
Discounted accommodation rates with Red Carnation Hotel Collection.
Annual Staff Appreciation Party and other Employee Recognition Events.
Discounted rates with many local businesses and third-party service providers (including Estate Activities).
Heavily subsidised accommodation (subject to availability).
Free meals on duty.
Complimentary dry cleaning of business attire.
Recommend friend and family bonus scheme.
Two paid volunteering days each year.
Holiday allowance increasing with length of service up to 25 days.
Hotel based recognition incentives.
Free access to Employee Assistance Programme.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company description

https://www.vendomtalents.com/image/galleries/ashford-castle-68dcdb48e2805

With origins dating back to the 13th century, magnificent Ashford Castle has witnessed a rich and storied history, evolving from a medieval fortress to a grand retreat. Throughout the years, the castle has hosted royalty, nobility, and prominent figures, earning a reputation as one of Ireland's most iconic and celebrated landmarks.

The royal adventure begins as you enter through the grand stone gates of our Forbes Five-Star hotel. Now a proud part of The Red Carnation Hotel Collection, the magnificent Ashford Castle has stood sentinel on the shores of Lough Corrib for over 800 years. With an estate of such spectacular proportions, every moment spent within its grounds creates indelible memories. Once home to the Guinness family and today a multi-generational resort, Ashford Castle is lovingly managed by a dedicated team that passionately cares about every single guest.