Description de l'offre
We are looking for an enthusiastic and professional Switchboard Operator to join our team at at The Lodge at Ashford Castle. In this role, you’ll be the first point of contact for guests and visitors via phone and email, ensuring efficient and seamless communication. You will be responsible for redirecting calls, assisting with daily administrative tasks, and providing outstanding personalised service. Your ability to maintain professionalism and attention to detail will ensure that every guest interaction is smooth and efficient.
Key Responsibilities of a Switchboard Operator:
- Answer and redirect calls in an efficient manner in accordance with our RCH standards.
- Assist with daily administrative tasks and follow up with guests via email and telephone.
- Have a thorough knowledge of the hotel products, our people and services.
Profil recherché
- Excellent communication skills, both verbal and written.
- Computer literate with experience in using hotel management software or switchboard systems.
- Friendly and professional with the ability to remain calm under pressure.
- A positive, proactive attitude toward guest service and team collaboration.
- Previous experience in a switchboard operator or customer-facing role is a plus.
What's in it for you?
- Professional, award winning training and development opportunities.
- Discounted accommodation rates with Red Carnation Hotel Collection.
- Annual Staff Appreciation Party and other Employee Recognition Events.
- Discounted rates with many local businesses and third-party service providers (including Estate Activities).
- Heavily subsidised accommodation (subject to availability).
- Free meals on duty.
- Complimentary dry cleaning of business attire.
- Recommend friend and family bonus scheme.
- Two paid volunteering days each year.
- Holiday allowance increasing with length of service up to 25 days.
- Hotel based recognition incentives.
- Free access to Employee Assistance Programme.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Description de l'entreprise
Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.
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