Ashford Castle

Head office : Cong, Mayo, Ireland

Discover more about the company

Type of contract : Permanent Contract

Location : Cong, Mayo, Ireland

Activity sector : IT

Job : IT Support Technician (M/F)

Experience required : 2 to 5 years

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IT Support Technician (W/M)

Published on 05/11/2026

Offer description

We are currently seeking a reliable and proactive IT Support Technician to join our IT team at our luxury hotel. This role is responsible for providing first-line technical support, maintaining IT systems and equipment, and ensuring colleagues receive timely and effective assistance with hardware, software, and network-related issues.

What's in it for you?

Professional, award winning training and development opportunities
Discounted accommodation rates with Red Carnation Hotel Collection
Employee Recognition Events
Discounted rates with many local businesses and third party service providers (including Estate Activities)
Heavily subsidised accommodation (subject to availability)
Free meals on duty
Complimentary dry cleaning of business attire
Recommend friend and family bonus scheme
Two paid volunteering days each year
Holiday allowance increasing with length of service up to 25 days
Hotel based recognition incentives
Free access to Employee Assistance Programme

Who are we?

In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.

Key Responsibilities of an IT Support Technician:

Provide first-line IT support to users, resolving hardware, software, and network issues.
Install, configure, and maintain computers, printers, phones, and other IT equipment.
Log, track, and resolve support tickets in a timely and professional manner.
Assist with user account management, password resets, and system access requests.
Support the maintenance and security of IT systems, networks, and devices.
Troubleshoot technical issues and escalate complex problems when required.
Assist with system upgrades, software installations, and IT projects.
Maintain accurate IT documentation, asset registers, and inventory records.
Provide user training and guidance on IT systems and best practices.
Ensure IT services are delivered in line with company policies, procedures, and security standards.

Profile

Have previous experience in an IT support, helpdesk, or technical support role.
Possess strong troubleshooting and problem-solving skills.
Have a good understanding of Microsoft Windows, Microsoft 365, and common business applications.
Be familiar with computer hardware, networking, and system administration concepts.
Demonstrate excellent communication and customer service skills.
Be organised, detail-oriented, and able to manage multiple priorities.
Have the ability to work independently and as part of a team.
Be proactive, adaptable, and committed to providing excellent user support.
Hold a relevant IT qualification or certification (desirable).
Have a genuine interest in technology and continuous learning.

Company description

https://www.vendomtalents.com/image/galleries/ashford-castle-68dcdb48e2805

With origins dating back to the 13th century, magnificent Ashford Castle has witnessed a rich and storied history, evolving from a medieval fortress to a grand retreat. Throughout the years, the castle has hosted royalty, nobility, and prominent figures, earning a reputation as one of Ireland's most iconic and celebrated landmarks.

The royal adventure begins as you enter through the grand stone gates of our Forbes Five-Star hotel. Now a proud part of The Red Carnation Hotel Collection, the magnificent Ashford Castle has stood sentinel on the shores of Lough Corrib for over 800 years. With an estate of such spectacular proportions, every moment spent within its grounds creates indelible memories. Once home to the Guinness family and today a multi-generational resort, Ashford Castle is lovingly managed by a dedicated team that passionately cares about every single guest.