Descripción de la oferta
We are currently seeking a reliable and proactive IT Support Technician to join our IT team at our luxury hotel. This role is responsible for providing first-line technical support, maintaining IT systems and equipment, and ensuring colleagues receive timely and effective assistance with hardware, software, and network-related issues.
What's in it for you?
- Professional, award winning training and development opportunities
- Discounted accommodation rates with Red Carnation Hotel Collection
- Employee Recognition Events
- Discounted rates with many local businesses and third party service providers (including Estate Activities)
- Heavily subsidised accommodation (subject to availability)
- Free meals on duty
- Complimentary dry cleaning of business attire
- Recommend friend and family bonus scheme
- Two paid volunteering days each year
- Holiday allowance increasing with length of service up to 25 days
- Hotel based recognition incentives
- Free access to Employee Assistance Programme
Who are we?
In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.
Key Responsibilities of an IT Support Technician:
- Provide first-line IT support to users, resolving hardware, software, and network issues.
- Install, configure, and maintain computers, printers, phones, and other IT equipment.
- Log, track, and resolve support tickets in a timely and professional manner.
- Assist with user account management, password resets, and system access requests.
- Support the maintenance and security of IT systems, networks, and devices.
- Troubleshoot technical issues and escalate complex problems when required.
- Assist with system upgrades, software installations, and IT projects.
- Maintain accurate IT documentation, asset registers, and inventory records.
- Provide user training and guidance on IT systems and best practices.
- Ensure IT services are delivered in line with company policies, procedures, and security standards.
Profil busqueda
- Have previous experience in an IT support, helpdesk, or technical support role.
- Possess strong troubleshooting and problem-solving skills.
- Have a good understanding of Microsoft Windows, Microsoft 365, and common business applications.
- Be familiar with computer hardware, networking, and system administration concepts.
- Demonstrate excellent communication and customer service skills.
- Be organised, detail-oriented, and able to manage multiple priorities.
- Have the ability to work independently and as part of a team.
- Be proactive, adaptable, and committed to providing excellent user support.
- Hold a relevant IT qualification or certification (desirable).
- Have a genuine interest in technology and continuous learning.
Descripción de la empresa
Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.
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