Spa Manager - MALLORCA (m/f)

Descripción de la oferta

We are Maison CODAGE Spa,

Maison CODAGE Mallorca is the Spanish flagship of CODAGE Paris, a Contemporary House of Cosmetology founded in 2010 by Amandine & Julien Azencott, brother and sister, passionate about skincare and customer service excellence. 

CODAGE advocates custom-made beauty, while ensuring the tolerance of its products for all skin types; with clean formulas, 100% made in France (in its own laboratory based in the French Riviera), vegan and truly effective. CODAGE has established itself as a care expert by partnering with the largest groups, hotels and spas in the world. 

We implemented our vision in Mallorca in the Kimpton Aysla Hotel, a 5* modern sanctuary of calm and well-being in Santa Ponsa, where we manage the Spa and the Wellness Club, offering the most exclusive and complete Fitness Proposal on the island. 

We are searching for a guarantor of the customer experience and a CODAGE Ambassador expert with all aspects of the Spa and the Club Operations & Management.

Main Responsibilities: 

• Team Management - Day-to-Day
• Developing the Spa's revenue
• Growing the Aysla Wellness Club
• Ensuring compliance with quality processes
• Organizing and hosting events
• Performing treatments for journalists, prospects, and key partners
• Direct reporting to Operations Manager Spain 

PERFORMANCE MONITORING

• Monitor objectives and encourage the team to achieve them.
• Track team training sessions and evaluate their impact.
• Master the appointment and payment software to address all team requests.
• Provide weekly reporting to the Operations Manager Spain.

HUMAN RESOURCES

• Recruiting and managing a team of therapists and receptionists.
• Establishing a high-quality work structure for CODAGE Spain.
• Enhancing team skills through regular product and treatment technique training.
• Conducting coaching sessions to develop sales.
• Recruiting and managing freelance staff.
• Fostering team spirit and encouraging a positive and motivating work environment.
• Performing in-room treatments & training sessions 

SERVICE AND CUSTOMER EXPERIENCE

• Ensuring excellent service delivery and adherence to processes.
• Ensuring clients experience is exceptional and memorable, strictly following CODAGE standards.
• Managing client feedback and resolving service quality issues promptly.
• Gathering customer feedback to continuously improve services.
• Proposing initiatives for customer database actions (follow-ups, offers, etc.).
• Suggesting actions to enhance customer experience excellence.

DAILY OPERATIONS MANAGEMENT

• Supervising appointment planning and optimization.
• Ensuring cleanliness across all areas (Spa, Reception, Facilities, etc.).
• Regularly checking that equipment and installations are in good working order and reporting issues to maintenance.
• Ensure and control all necessary amenities and facilities for ensuring an optimal client experience (Tea, Towels, etc.).
• Anticipating replenishment orders based on needs and sales forecasts in
• collaboration with the Operations Manager Spain.
• Managing inventories and maintaining precise tracking of stock entries and exits.
• Ensuring effective stock management (Orders, Quantities in the booking system, Expired items, etc.).

MARKETING AND BUSINESS DEVELOPMENT

• Propose, create & implement the specific marketing plan for Mallorca, and align with the other French and Spanish Maison CODAGE Spas.
• Developing partnerships with companies for privatization, corporate events, etc.
• Creating strategies to attract new clients and retain existing ones.
• Collaborating with the Operations Manager to promote the Spa via social media,
• local events, and other initiatives.
• Growing Aysla Wellness by recruiting and retaining members.
• Acting as the on-ground relay for the development strategy implemented by the Operations Manager.
• Ensuring effective execution of commercial strategies to meet sales objectives set by management.

MERCHANDISING & BRAND IMAGE

• Implementing and regularly updating visual merchandising according to brand guidelines.
• Guaranteeing a flawless presentation of products and sales areas to maximize visual appeal and impact.
• Contributing to the creation of a welcoming and inspiring environment for clients while respecting the brand’s identity.

WELLNESS CLUB MANAGEMENT

• Implementing and regularly updating classes and activities.
• Developing partnerships with companies for privatization, corporate events, etc.
• Managing a team of receptionists.
• Ensuring the maintenance of the highest standards and client satisfaction.