Spa Operations Manager (W/M)

Descripción de la oferta

We are proud to announce an exciting opportunity for a goal-oriented and dynamic Spa Operations Manager to join the leadership team at The Spa at Ashford Castle, Ireland’s only Forbes Five-Star Spa.

Reporting to and working closely with the Director of Spa & Wellness, Joanna Moran, this operationally focused role is responsible for the day-to-day management of the Spa experience, with particular attention to exceptional service delivery, team performance, and service and product inventory. This is a key leadership position within one of Ireland’s most prestigious luxury destinations.

The Role – Spa Operations Manager:

This is a hands-on, operations-focused role with accountability for the daily running of the Spa. Key areas of responsibility include:

• Delivering exceptional guest experiences in line with Forbes Five-Star standards.
• Managing team performance, engagement, and productivity to the highest luxury standards.
• Driving team development through structured training and coaching.
• Managing sales performance, budgets, and supporting marketing initiatives.
• Ensuring clear, effective communication across all Spa operations.

Key Responsibilities:

• Ensure every guest receives the highest levels of personalised care and attention, in line with Forbes Five-Star and Red Carnation standards.
• Conduct regular one-to-one meetings and performance appraisals with team members.
• Champion “little touches” that consistently exceed guest expectations.
• Maintain exceptional service standards through training, motivation, and operational controls.
• Ensure compliance with Red Carnation Top 12 Service Standards, employment terms, and operational procedures.
• Support recruitment by interviewing and hiring team members with the skills required to meet business needs.
• Monitor service and product inventory to support smooth daily operations.

What’s in It for You:

• Professional, award-winning training and development opportunities.
• Discounted accommodation across the Red Carnation Hotel Collection.
• Annual Staff Appreciation Party and employee recognition events.
• Discounted rates with local businesses and third-party service providers.
• Heavily subsidised accommodation (subject to availability).
• Free meals on duty.
• Complimentary dry cleaning of business attire.
• Friend and family referral bonus scheme.
• Two paid volunteering days each year.
• Holiday allowance increasing with length of service up to 25 days.
• Hotel-based recognition incentives.
• Free access to the Employee Assistance Programme.