Descripción de la oferta
Join the team at Hyatt Centric Murano Venice! We’re seeking a talented individual passionate about providing outstanding guest experiences, with a keen attention to detail in handling check-ins, resolving guest inquiries, and upselling hotel services. Fluent English and Italian are essential for effective communication in this dynamic environment.
The Front Desk Agent is responsible for providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check-in to checkout, to create memorable and tailored experiences for all guests.
What you will be doing
- Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
- Resolve guest problems and complaints
- To actively upsell and cross sell hotel services and outlets.
- Communicate with other hotel departments to maintain a high level of guest satisfaction.
- Maintain an understanding of hotel history, services, facility information, and rates and packages.
- Develop and maintain positive working relationships with others and support team to reach goals.
- Assists others as needed and special projects, as necessary.
Hyatt offers a great range of benefits, including:
- 12 free nights per year of service across Hyatt Hotels worldwide
- Employee and Friends & Family rates across Hyatt Hotels worldwide
- Complimentary meals on duty
- Continuous Learning & Development opportunities
Profil busqueda
- Diploma or Degree in Hospitality or Travel & Tourism preferred.
- A minimum of one (1) year experience in a front desk role.
- Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
- Strong Guest Service Skills.
- Ability to communicate effectively with guests, management, and co-workers.
- Must have a positive attitude at all times.
- Ability to work well with others in a guest and team-focused environment.
- Good problem solving, administrative and interpersonal skills are a must.
- Knowledge in Opera is an advantage.
- Verbal and written English and Italian languages proficiency are required.
- Legally allowed to work in Italy, holding a valid work permit for the country
Descripción de la empresa
Bienvenidos a Hyatt Centric Murano Venice, su puerta de entrada a la laguna veneciana y el destino ideal para experiencias locales y auténticas. En Hyatt, nuestro propósito es simple pero poderoso: "to care for people so they can be their best". Esta visión inspira todo lo que hacemos, desde nuestra cálida hospitalidad hasta las experiencias personalizadas que creamos para nuestros huéspedes.
Ubicado estratégicamente en el corazón de la laguna veneciana, nuestro hotel ofrece un acceso incomparable a Venecia, así como a las islas de Burano y Torcello. Nuestros huéspedes pueden disfrutar de experiencias únicas, como la creación de máscaras venecianas o visitas guiadas privadas que revelan los secretos de la ciudad, todas diseñadas a medida por nuestro equipo de conserjería dedicado para que redescubran Venecia como locales.
Nuestras instalaciones excepcionales incluyen espacios únicos:
- Rivalonga Bar: Con vistas al Gran Canal de Murano, es el lugar perfecto para saborear cicchetti (tapas venecianas) con un spritz o un aperitivo único.
- Osteriva: Ubicado en un invernadero elegante, ofrece una experiencia culinaria regional moderna con el encanto relajado de Venecia.
- Spritz & Fizz: Un bar de cócteles inspirado en las icónicas bebidas espumosas de Venecia, ideal para disfrutar de una bebida antes o después de la cena, en un ambiente tranquilo y lleno de detalles acuáticos.
En Hyatt Centric Murano Venice, también nos enorgullece fomentar carreras que abren puertas. Ya sea que estés comenzando tu camino profesional o buscando crecer, nuestro equipo está aquí para alimentar tu curiosidad y expandir tus horizontes. Únete a nosotros para dejar tu huella en el rico patrimonio cultural y de hospitalidad de Venecia mientras disfrutas de un entorno laboral inclusivo y de apoyo.
