Type of contract : Permanent Contract
Activity : wellness spa
Experience required : No information
Published on 09/09/2025
At the Bvlgari Hotel London, elegance, craftsmanship, and excellence define every guest experience. As Treatments Manager, you will play a pivotal role in leading our award-winning spa team and ensuring the highest standards of luxury wellness are consistently delivered.
In this role, you will oversee the daily operation of the treatment areas, managing scheduling, service flow, and therapist performance to create a seamless guest journey. You will inspire, coach, and develop a team of talented therapists, fostering a culture of professionalism, care, and continuous improvement. Working closely with the Spa Director, you will help shape treatment offerings, uphold operational excellence, and drive exceptional levels of guest satisfaction.
The ideal candidate will have an operational knowledge and demonstrated expertise of a luxury spa. You are likely to have relevant NVQ or professional qualifications although your technical skills and flexibility will be what sets you apart.
This position requires a leader with deep knowledge of luxury spa and wellness services, strong people management skills, and a passion for creating unforgettable experiences. You will combine commercial awareness with a genuine dedication to guest wellbeing, ensuring that every treatment reflects the prestige and sophistication of the Bvlgari brand.
You will be an immaculately presented individual who possesses authentic and impeccable customer service skills with your ability to engage with our guests being one of your greatest assets.
We encourage a diverse workforce however, you will be required to have good levels of written and spoken English and be eligible to work in the UK. Fluency in a second language would be beneficial.
Opened on 28 May 2012, Bvlgari Hotel London stands in Knightsbridge, one of the city’s most prestigious districts. As the first newly constructed luxury hotel in London in four decades, it blends subtle sophistication with Italian design flair. The architecture and interiors, by Antonio Citterio Patricia Viel and Squire & Partners, reflect Bvlgari’s artisanal roots and the elegance of British craftsmanship. Thoughtful sustainability features, including geothermal systems and a biodiverse rooftop, place it at the forefront of eco-conscious design.
Bvlgari Hotels & Resorts represents an exclusive collection of properties in select global cities and resort destinations. Each location merges local cultural elements with contemporary Italian aesthetics, rare materials, and bespoke furnishings. Guests enjoy a refined experience driven by impeccable, authentic service.
Core values include authenticity, excellence, and integrity. With a dedication to responsible practices and unparalleled guest satisfaction, Bvlgari continues to set new standards in luxury hospitality.
