Type of contract : Permanent Contract
Activity : Front Office
Experience required : No information
Published on 05/08/2025
Reporting to the Front of House Manager, you will have the responsibility of accurately and attentively handling the check-in, rooming, and check-out processes for hotel guests. It is crucial that the candidate is proficient and demonstrates the highest level of customer service, aligning with the core values of the brand. Additionally, the job holder will provide information and assistance to all guests who may require it.
Furthermore, the candidate will be expected to coordinate room assignments, organize guestroom moves, manage sell-out days, oversee upgrades, and monitor interfaces.
The ideal candidate will possess operational knowledge and demonstrated expertise in MARSHA, Opera, Excel, and Word. It is likely that you have relevant NVQ or professional qualifications, although your technical skills and flexibility will be the differentiating factors that set you apart.
To succeed in your application, you should already have experience in a luxury service environment and possess an excellent understanding of the 5-star hospitality industry. You should be impeccably presented and possess excellent customer service skills, with your ability to engage with our guests being one of your greatest assets.
Opened on 28 May 2012, Bvlgari Hotel London stands in Knightsbridge, one of the city’s most prestigious districts. As the first newly constructed luxury hotel in London in four decades, it blends subtle sophistication with Italian design flair. The architecture and interiors, by Antonio Citterio Patricia Viel and Squire & Partners, reflect Bvlgari’s artisanal roots and the elegance of British craftsmanship. Thoughtful sustainability features, including geothermal systems and a biodiverse rooftop, place it at the forefront of eco-conscious design.
Bvlgari Hotels & Resorts represents an exclusive collection of properties in select global cities and resort destinations. Each location merges local cultural elements with contemporary Italian aesthetics, rare materials, and bespoke furnishings. Guests enjoy a refined experience driven by impeccable, authentic service.
Core values include authenticity, excellence, and integrity. With a dedication to responsible practices and unparalleled guest satisfaction, Bvlgari continues to set new standards in luxury hospitality.
