Bvlgari Hotel London

Head office : 171 Knightsbridge
London
Activity sector : Direction
Contact : +44 20 7151 1010

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Type of contract : Other

Activity : Direction

Experience required : 6 to 10 years

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Director of Operations (m/f)

Published on 10/04/2025

Offer description

Reporting to the Managing Director, the Director of Operations will oversee the day-to-day operations across both Food & Beverage and Rooms, ensuring a seamless guest experience that embodies Bvlgari’s signature service—informal yet impeccable. This role requires a dynamic leader who will be responsible for maintaining the Leading Quality Assurance (LQA) standards, optimizing business performance, and continuously elevating service standards.

Additionally, the Director of Operations will act as the primary decision-maker in the absence of the Managing Director, ensuring continuity of leadership and strategic execution. As an ambassador of the Bvlgari values, the ideal candidate will embody excellence, innovation, and a commitment to impeccable service.

Key Responsibilities :

Lead, manage, and mentor the operations team to ensure exceptional execution of business strategies.
Oversee Food & Beverage and Rooms operations, ensuring seamless guest experiences and operational efficiency.
Ensure adherence to LQA standards, implementing best practices to enhance guest satisfaction.
Serve as the acting Managing Director in their absence, making key decisions to uphold operational and service excellence.
Develop and implement strategies to optimize efficiency, reduce costs, and improve overall performance.
Monitor key performance indicators (KPIs) to track progress and identify areas for improvement.
Collaborate with senior leadership to align operational goals with company objectives.
Drive cross-functional collaboration across departments to ensure seamless coordination and timely execution of projects.
Identify and resolve operational challenges, ensuring compliance with industry standards and company policies.

Profil

What We Are Looking For :

A forward-thinking leader with extensive experience in both F&B and Rooms operations, who thrives in a fast-paced, luxury environment.
A strategic problem solver with a keen eye for operational improvements and guest experience enhancement.
A strong communicator and team leader, capable of building relationships across all levels of the organization.
A highly organized and detail-oriented professional with a passion for luxury hospitality and operational excellence.
A results-driven individual with the ability to balance business objectives with Bvlgari’s legacy of informal yet impeccable service.

Qualifications & Experience :

Minimum of 7-10 years of experience in operations management, with at least 3 years in a leadership role within luxury hospitality.
Proven experience in both Food & Beverage and Rooms operations.
Strong understanding of LQA standards and their implementation.
Ability to thrive in a fast-paced, ever-changing environment while maintaining a commitment to excellence.

At Bvlgari Hotel London, we offer not just a job, but a platform to create extraordinary experiences for our guests and make a lasting impact in the luxury hospitality industry.

Join us in crafting timeless memories. Apply now and become part of a legacy of excellence.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

Company description

https://www.vendomtalents.com/image/galleries/bvlgari-hotel-london-bvlgarilondon1bis

Our Company

On 28th May 2012 The Bvlgari Hotel, London, opened in the heart of central London’s most prestigious area, Knightsbridge, as the first brand new luxury hotel build in the city for 40 years. The Bvlgari Hotel, London, pays tribute to Bvlgari’s silversmith origins and Britain’s noble manufacturing traditions with an understated, elegant design concept with silver forming the underlying theme of the design. The sleek architecture and refined interiors are designed by Antonio Citterio Patricia Viel and Partners, with Squire and Partners as the local architect, coupling the Bvlgari glamour and heritage with sustainable design features and state of the art technology. Many of the furnishings and textiles throughout the hotel and residences are made exclusively for Bvlgari crafted by Italian manufacturers.

Our Vision

Bvlgari Hotels & Resorts is the leading luxury hospitality collection in the world. Comprised of a few, selected properties in major cosmopolitan cities and luxury resort destinations, its aim is to convey the excitement of the Bvlgari brand, its timeless glamour and its heritage as a magnificent Italian jeweller. Each property is located in the most prime luxury neighbourhood in the city, or most prestigious area of the resort destination, and shall feature some unique physical characteristics that make it truly remarkable. Each shall make a strong reference to the local culture, yet be designed with an Italian contemporary luxury feel, enriched by rare and lavish materials, featuring design furniture and custom-built details. The guest experience will be made flawless by an innovative luxury service concept, authentic yet impeccable.

Our Values

At Bvlgari Hotels & Resorts, we commit to enchanting our guests through inspired, radiant and graceful service. By practicing "pure presence" we are empowered to enhance our guests' prestige and pleasure, thereby enriching Bvlgari's legacy of excellence. Our uncompromising professional service, extraordinary locations, contemporary Italian design and superior craftsmanship, make Bvlgari Hotels & Resorts the preeminent luxury hospitality brand worldwide.
We continue to develop our team with people who demonstrate excellence in their profession, authenticity in their service and integrity in the decisions they make.

Social Responsibility

Bvlgari Hotel & Residences, London is committed to conducting its business in an environmentally friendly and ethical manner.

As a brand-new build in the heart of Knightsbridge, the state-of-the-art Bulgari Hotel, London, employs pioneering methods of sustainable luxury and has been developed according to best practices in design set by BREEAM, the leading environmental assessment method for buildings. To meet the strict BREEAM criteria the hotel and residences feature such initiatives as an ecologically designed “green roof” with bird and bat boxes, the sponsoring of electric car charging points within the vicinity of the hotel, and energy conserving intelligent lighting. Geothermal Energy, a cost effective, reliable, sustainable and environmentally friendly form of energy generation, has been integrated into the hotel building and is the first of its kind in the UK.

Awards and Accolades

Michelin 2024 – Awarded Three Keys
Forbes Travel Guide 2023 – five-star award
AA rated trips 2023 – Best spa in the UK
AA rated trips 2023 - Inspectors choice hotel., five stars
Forbes Travel Guide 2022 – five-star award
Travel + Leisure 2022 – T+L 500 List
Conde Nast Johansens 2021, Best Hotel Spa Europe
Forbes Travel Guide 2019 and 2020, 5-Star Review for the Hotel
Tatler Spa Guide 2019, Bvlgari Spa London and Workshop Gymnasium
Tatler Gym Awards 2019, Workshop Gymnasium
Forbes Travel Guide 2019, World’s Best Hotel Rooms
Good Spa Guide Awards 2016 and 2017, Best Spa in London
Wellness Travel Awards 2016, Best for Men
Cool Venue Awards 2016, Best Spa
Conde Nast Traveller Readers Awards, Best UK Hotel Spa 2015
Cigar Journal magazine "Best Cigar Lounge 2015"
Tatler Spa Awards, Best British Spa 2014
European Hotel Design Awards, Architecture of the Year Award in the New Build Hotel category
Ultratravel, Top 5 Best New Hotels in the World 2014
Condé Nast Traveler Hot List 2013, one of the ‘Best New Hotels’ and ‘Best New Spas in The World’
Travel + Leisure World's Greatest Hotels 2013
Conde Nast Traveller Readers Awards, Best UK Hotel Spa 2013