Director of Operations (m/f)

Descripción de la oferta

Reporting to the Managing Director, the Director of Operations will oversee the day-to-day operations across both Food & Beverage and Rooms, ensuring a seamless guest experience that embodies Bvlgari’s signature service—informal yet impeccable. This role requires a dynamic leader who will be responsible for maintaining the Leading Quality Assurance (LQA) standards, optimizing business performance, and continuously elevating service standards.

Additionally, the Director of Operations will act as the primary decision-maker in the absence of the Managing Director, ensuring continuity of leadership and strategic execution. As an ambassador of the Bvlgari values, the ideal candidate will embody excellence, innovation, and a commitment to impeccable service.

Key Responsibilities :

• Lead, manage, and mentor the operations team to ensure exceptional execution of business strategies.
• Oversee Food & Beverage and Rooms operations, ensuring seamless guest experiences and operational efficiency.
• Ensure adherence to LQA standards, implementing best practices to enhance guest satisfaction.
• Serve as the acting Managing Director in their absence, making key decisions to uphold operational and service excellence.
• Develop and implement strategies to optimize efficiency, reduce costs, and improve overall performance.
• Monitor key performance indicators (KPIs) to track progress and identify areas for improvement.
• Collaborate with senior leadership to align operational goals with company objectives.
• Drive cross-functional collaboration across departments to ensure seamless coordination and timely execution of projects.
• Identify and resolve operational challenges, ensuring compliance with industry standards and company policies.