Night Duty Manager (m/f)
Bvlgari Hotel London

Bvlgari Hotel London

  • Head office : 171 Knightsbridge
    London
  • Activity sector : Front Office
  • Contact : +44 20 7151 1010
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Type of contract : Other

Activity : Front Office

Experience required : No information

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Night Duty Manager (m/f)

Published on 10/04/2025

Offer description

  • Reporting to the Front Office Manager, you will be providing operational management support throughout the hotel at all times, monitoring guest satisfaction, security, employee activity, physical defects with main focus on the lobby, guest-room area.
  • You will be liaising internally with all departments and externally with Hotel guests, designated service company personnel and vendors.
  • Some of your responsibilities will include monitoring the efficiency levels in Front Office, overseeing the operation of all Front of House departments in the absence of the relevant HOD and Night Manager, carrying out all appointed Night Audit duties, maximising every opportunity to increase revenue by upselling, interacting with guests at every opportunity.
  • You will be fully aware of all happenings in the hotel which may affect the role of the Night Duty Manager. This would include management decisions, new directives and rates, events, sales visits etc. and ensuring this information is shared with your team.
  • A major part of your role is to ensure a record is kept of guest feedback so remedial action can take place to resolve outstanding problems.

Profil

  • The ideal candidate will have an operational knowledge and demonstrated expertise of MARSHA, Opera, Excel, and Word. You are likely to have relevant NVQ or professional qualifications although your technical skills and flexibility will be what sets you apart.
  • To be successful in your application you will already have experience from within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an impeccably presented individual who possesses excellent customer service skills with your ability to engage with our guests being one of your greatest assets.
  • We encourage a diverse workforce however you will be required to have a good level of written and spoken English and be eligible to work in the UK. Fluency in a second language would be beneficial.

 

Company description

https://www.vendomtalents.com/image/galleries/bvlgari-hotel-london-bvlgarilondon1bis

Our Company

On 28th May 2012 The Bvlgari Hotel, London, opened in the heart of central London’s most prestigious area, Knightsbridge, as the first brand new luxury hotel build in the city for 40 years. The Bvlgari Hotel, London, pays tribute to Bvlgari’s silversmith origins and Britain’s noble manufacturing traditions with an understated, elegant design concept with silver forming the underlying theme of the design. The sleek architecture and refined interiors are designed by Antonio Citterio Patricia Viel and Partners, with Squire and Partners as the local architect, coupling the Bvlgari glamour and heritage with sustainable design features and state of the art technology. Many of the furnishings and textiles throughout the hotel and residences are made exclusively for Bvlgari crafted by Italian manufacturers.

Our Vision

Bvlgari Hotels & Resorts is the leading luxury hospitality collection in the world. Comprised of a few, selected properties in major cosmopolitan cities and luxury resort destinations, its aim is to convey the excitement of the Bvlgari brand, its timeless glamour and its heritage as a magnificent Italian jeweller. Each property is located in the most prime luxury neighbourhood in the city, or most prestigious area of the resort destination, and shall feature some unique physical characteristics that make it truly remarkable. Each shall make a strong reference to the local culture, yet be designed with an Italian contemporary luxury feel, enriched by rare and lavish materials, featuring design furniture and custom-built details. The guest experience will be made flawless by an innovative luxury service concept, authentic yet impeccable.

Our Values

RADIANCE | GRACE | AUTHENTICITY | PURE PRESENCE | INTEGRITY | TRADITION OF EXCELLENCE

At Bvlgari Hotels & Resorts, we commit to enchanting our guests through inspired, radiant and graceful service. By practicing "pure presence" we are empowered to enhance our guests' prestige and pleasure, thereby enriching Bvlgari's legacy of excellence. Our uncompromising professional service, extraordinary locations, contemporary Italian design and superior craftsmanship, make Bvlgari Hotels & Resorts the preeminent luxury hospitality brand worldwide.
We continue to develop our team with people who demonstrate excellence in their profession, authenticity in their service and integrity in the decisions they make.

Social Responsibility

Bvlgari Hotel & Residences, London is committed to conducting its business in an environmentally friendly and ethical manner.

As a brand-new build in the heart of Knightsbridge, the state-of-the-art Bulgari Hotel, London, employs pioneering methods of sustainable luxury and has been developed according to best practices in design set by BREEAM, the leading environmental assessment method for buildings. To meet the strict BREEAM criteria the hotel and residences feature such initiatives as an ecologically designed “green roof” with bird and bat boxes, the sponsoring of electric car charging points within the vicinity of the hotel, and energy conserving intelligent lighting. Geothermal Energy, a cost effective, reliable, sustainable and environmentally friendly form of energy generation, has been integrated into the hotel building and is the first of its kind in the UK.

Awards and Accolades

Michelin 2024 – Awarded Three Keys
Forbes Travel Guide 2023 – five-star award
AA rated trips 2023 – Best spa in the UK
AA rated trips 2023 - Inspectors choice hotel., five stars
Forbes Travel Guide 2022 – five-star award
Travel + Leisure 2022 – T+L 500 List
Conde Nast Johansens 2021, Best Hotel Spa Europe
Forbes Travel Guide 2019 and 2020, 5-Star Review for the Hotel
Tatler Spa Guide 2019, Bvlgari Spa London and Workshop Gymnasium
Tatler Gym Awards 2019, Workshop Gymnasium
Forbes Travel Guide 2019, World’s Best Hotel Rooms
Good Spa Guide Awards 2016 and 2017, Best Spa in London
Wellness Travel Awards 2016, Best for Men
Cool Venue Awards 2016, Best Spa
Conde Nast Traveller Readers Awards, Best UK Hotel Spa 2015
Cigar Journal magazine "Best Cigar Lounge 2015"
Tatler Spa Awards, Best British Spa 2014
European Hotel Design Awards, Architecture of the Year Award in the New Build Hotel category
Ultratravel, Top 5 Best New Hotels in the World 2014
Condé Nast Traveler Hot List 2013, one of the ‘Best New Hotels’ and ‘Best New Spas in The World’
Travel + Leisure World's Greatest Hotels 2013
Conde Nast Traveller Readers Awards, Best UK Hotel Spa 2013

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10-04-2025 • Other • Bvlgari Hotel London • London
Night Duty Manager (m/f)

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