Offer description
We are looking for a passionate and innovative Duty Manager to join our team at The Lodge at Ashford Castle as part of The Red Carnation Hotel Collection.
Key Responsibilities of a Duty Manager:
- Oversee daily hotel operations, ensuring the highest level of guest satisfaction and service quality.
- You will assist with the management of front and back-of-house operations during your shift and support the team to deliver exceptional service.
- Ensure all guests receive prompt, courteous attention and personalised service.
- Address guest complaints and concerns in a timely and professional manner, striving for swift resolution and follow-up.
- Assist Heads of Departments (HODs) in coordinating daily tasks and ensuring that the hotel runs smoothly.
- Motivate, support, and lead the team on shift to meet hotel service standards.
- Ensure the hotel maintains compliance with health, safety, and legal regulations during your shift.
- Monitor areas for safety and cleanliness and ensure a safe, secure environment for guests and staff.
- Uphold the high standards of the hotel by monitoring the quality of service delivery, cleanliness, and overall guest experience.
- Support the achievement of key performance metrics, including guest satisfaction scores.
- Take responsibility for the hotel in the absence of senior management.
- Ensure that all departments are coordinated and functioning efficiently during your shift.
- Proactively anticipate and resolve operational issues.
- Manage guest challenges and concerns promptly and follow up to ensure guest satisfaction.
Profile
- Previous experience in a similar role, ideally in a luxury hotel environment or high-end establishment.
- Strong leadership and communication skills, with the ability to motivate and support team members.
- A passion for delivering outstanding guest experiences and a hands-on approach to problem-solving.
- Excellent organizational skills and the ability to manage multiple tasks efficiently.
- A proactive and energetic approach with the ability to remain calm under pressure.
- Strong knowledge of hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
- A genuine desire to ensure that every guest has a memorable stay, with attention to detail and service excellence.
Company description
With origins dating back to the 13th century, magnificent Ashford Castle has witnessed a rich and storied history, evolving from a medieval fortress to a grand retreat. Throughout the years, the castle has hosted royalty, nobility, and prominent figures, earning a reputation as one of Ireland's most iconic and celebrated landmarks.
The royal adventure begins as you enter through the grand stone gates of our Forbes Five-Star hotel. Now a proud part of The Red Carnation Hotel Collection, the magnificent Ashford Castle has stood sentinel on the shores of Lough Corrib for over 800 years. With an estate of such spectacular proportions, every moment spent within its grounds creates indelible memories. Once home to the Guinness family and today a multi-generational resort, Ashford Castle is lovingly managed by a dedicated team that passionately cares about every single guest.
