Type of contract : Permanent Contract
Activity : Front Office
Experience required : No information
Published on 02/12/2024
Join the Vila Vita Family... Become a Guest Reviews/Reputation Specialist in an Environment of Excellence!
Are you passionate about ensuring guests have the best possible experience and maintaining an impeccable online reputation? Do you enjoy engaging with guests, responding to reviews, and using feedback to improve services? If so, Vila Vita Parc is looking for a dedicated Guest Reviews/Reputation Specialist to join our team!
Be the Vital Link in Our Brand's Image!
As a Guest Reviews/Reputation Specialist, you will be responsible for analyzing, monitoring, and responding to all guest comments and reviews. Your goal will be to maximize our online reputation across all review platforms, with a multilingual approach.
You will collaborate with various teams to develop strategies to increase positive reviews and guest satisfaction, ensuring all interactions are addressed promptly, effectively, and in line with our brand. Additionally, you will maintain detailed communication records and report feedback trends to adjust our services as needed.
Responsibilities:
We are seeking a dynamic Guest Reviews/Reputation Specialist, fluent in English and Portuguese (knowledge of an additional language is a plus), with excellent communication skills, attention to detail, and a passion for luxury hospitality. The ideal candidate will be proactive, organized, and able to work well under pressure, always maintaining a high level of professionalism and a focus on the guest experience.
If you are ready to join a team that values excellence in hospitality, shine with us as a Guest Reviews/Reputation Specialist at Vila Vita Parc!
People are Our Passion!
People are our passion!
Welcome to Vila Vita Parc, a distinguished five-star resort nestled in the scenic Algarve. As a member of The Leading Hotels of the World, and Forbes Travel Guide, we are committed to delivering unparalleled luxury and bespoke experiences.
With 13 exquisite restaurants (including a 2 Michelin star), 7 vibrant bars, an impressive 8 meters’ deep wine cellar, lush subtropical gardens, refreshing swimming pools, pitch and putt course with an ocean view, sport grounds for every taste, and direct access to a secluded beach, our resort offers a dynamic and prestigious environment for fostering your career.
Work alongside passionate professionals in a setting that combines elegant Portuguese heritage with outstanding service and amenities. Whether you are enhancing guest experiences or supporting behind the scenes, your contribution at Vila Vita Parc will be part of creating extraordinary moments.
