Guest Review and Reputation Specialist (m/f)
Tipo de contrato

Tipo de contrato : Contratos indefinidos

Actividad

Actividad : Recepción

Experiencia

Experiencia : No especificado

Guest Review and Reputation Specialist (m/f)

02/12/2024

Descripción de la oferta

Join the Vila Vita Family... Become a Guest Reviews/Reputation Specialist in an Environment of Excellence!
Are you passionate about ensuring guests have the best possible experience and maintaining an impeccable online reputation? Do you enjoy engaging with guests, responding to reviews, and using feedback to improve services? If so, Vila Vita Parc is looking for a dedicated Guest Reviews/Reputation Specialist to join our team!

Be the Vital Link in Our Brand's Image!

As a Guest Reviews/Reputation Specialist, you will be responsible for analyzing, monitoring, and responding to all guest comments and reviews. Your goal will be to maximize our online reputation across all review platforms, with a multilingual approach.

You will collaborate with various teams to develop strategies to increase positive reviews and guest satisfaction, ensuring all interactions are addressed promptly, effectively, and in line with our brand. Additionally, you will maintain detailed communication records and report feedback trends to adjust our services as needed.

Responsibilities:

  • Manage the guest review process, including proactive requests and responses to comments.
  • Monitor and analyze guest and competitor feedback, providing detailed reports.
  • Develop and implement strategies to improve the resort’s reviews and online image.
  • Collaborate with various teams to align policies and strategies with company objectives.
  • Track review trends and provide recommendations for service adjustments.
  • Ensure deadlines are met and maintain accurate records of all communications.

Profil busqueda

We are seeking a dynamic Guest Reviews/Reputation Specialist, fluent in English and Portuguese (knowledge of an additional language is a plus), with excellent communication skills, attention to detail, and a passion for luxury hospitality. The ideal candidate will be proactive, organized, and able to work well under pressure, always maintaining a high level of professionalism and a focus on the guest experience.

If you are ready to join a team that values excellence in hospitality, shine with us as a Guest Reviews/Reputation Specialist at Vila Vita Parc!

People are Our Passion!

Descripción de la empresa

https://www.vendomtalents.com/image/galleries/vila-vita-parc-resort-herdade-dos-grous-vila-vita

¡El capital humano es nuestra pasión!

¡Bienvenido a Vila Vita Parc, un distinguido complejo hotelero de cinco estrellas ubicado en el pintoresco Algarve! Como miembro de The Leading Hotels of the World y de Forbes Travel Guide, nos comprometemos a ofrecer un lujo inigualable y experiencias a medida.

Con 13 exquisitos restaurantes (incluyendo uno con 2 estrellas Michelin), 7 bares animados, una impresionante bodega de 8 metros de profundidad, exuberantes jardines subtropicales, refrescantes piscinas, un campo de pitch and putt con vista al océano, instalaciones deportivas para todos los gustos y acceso directo a una playa aislada, nuestro complejo ofrece un entorno dinámico y prestigioso para desarrollar su carrera.

Trabaje junto a profesionales apasionados en un entorno que combina la elegante herencia portuguesa con un servicio y comodidades excepcionales. Ya sea que mejore las experiencias de los huéspedes o apoye entre bastidores, su contribución en Vila Vita Parc formará parte de la creación de momentos extraordinarios.

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