Tipo de contrato : Contratos indefinidos
Actividad : dirección
Experiencia requerida : De 11 a 20 años
Publicado el 01/09/2025
Riviera Dining Group is seeking an experienced, strategic, and hands-on Chief Operating Officer (COO) to lead all aspects of operational execution across its growing portfolio of premier hospitality concepts. This executive position will be responsible for ensuring operational excellence, aligning cross-departmental teams, and delivering an exceptional guest experience at every level. This position reports to the Chief Executive Officer (CEO).
DIRECT REPORTS:
• VP of Operations
• Director of Operations
• Director of Maintenance
• Director of Beverage
• Director of IT
• Director of Hospitality & Service
RESPONSIBILITIES:
The COO role will evolve in two key phases:
• Phase 1: Operational leadership of all existing venues and oversight of core support departments.
• Phase 2: Strategic management of new restaurant development, including construction and launch operations.
Phase 1: Operational Leadership
Multi-Unit Restaurant Operations
• Lead all day-to-day operational functions across RDG venues, ensuring consistency, efficiency, and elevated service delivery.
• Guide and develop the VP and Director of Operations to enforce accountability and drive strong P&L results.
Maintenance & Facilities Management
• Oversee the Maintenance and Engineering team to ensure all properties meet RDG standards for safety, aesthetics, and functionality.
• Implement preventive maintenance protocols and ensure rapid-response capabilities.
Sales, Events & Guest-Facing Revenue Channels
• Partner with the Chief Sales Officer to optimize sales, private events, reservations, and guest flow strategies.
• Ensure seamless alignment between sales, service, and operations.
Beverage Program Oversight
• Support the Beverage Director in maintaining quality, profitability, and brand alignment across wine, cocktail, and non-alcoholic offerings
• Help scale beverage strategy across new and existing venues
Hospitality, Guest Relations & Satisfaction
• Champion a guest-first culture by overseeing the hospitality and guest relations teams.
• Establish and track KPIs related to feedback, retention, and satisfaction scores.
• Build and uphold a consistent service culture rooted in excellence.
Operational People & Culture Initiatives (in collaboration with Chief People Officer)
• Partner with the CPO on operational people-related functions including venue workforce planning, team engagement, performance management and learning & development to optimize continuing education across all operational teams.
• . In collaboration with the CPO & CEO, support organizational design and annual succession planning initiatives within the operation.
Phase 2: Construction & New Openings
Venue Development & Construction Oversight
• Lead new opening projects from planning through operational handover.
• Liaise with Design, Architecture, and Project Management teams to ensure concepts are built on time, on budget, and to operational spec.
• Align pre-opening planning with hiring, training, and marketing rollouts.
15+ years of progressive leadership experience as a COO, or Sr. VP, Operations in upscale/luxury or fine dining multi-unit hospitality or restaurant operations required.
Bachelor’s degree in business administration, hospitality or related field of study or any equivalent combination of education and/or experience is required. (MS or MBA desirable)
Proven ability to manage cross-functional teams and deliver high-performance results.
Track record of successful venue openings, scaling operations, and leading change.
Experience working alongside and in collaboration with HR, Construction, Design, and Marketing teams.
Entrepreneurial, proactive, and solution-oriented leader desired.
Must operate with a high degree of confidentiality and trust.
Demonstrated solid business acumen; problem-solving skills and exhibit high emotional Influence and strategic thinking skills.
Adept at working in a demanding, deadline-driven environment with a task-driven focus
Strong analytical and critical thinking skills to successfully troubleshoot and resolve barriers.
Physical Demands And Work Environment:
General office assignments-(typing) which could lead to repetitive motion.
Ability to adapt to variable music levels or outside temperature elements.
Willing to work a flexible schedule inclusive of days, nights, weekends and holidays.
Ability to travel both domestic and international as needed.
At Riviera Dining Group, we are curators of elevated experiences, combining the art of luxury hospitality with impeccable craftsmanship. Each of our venues is a sanctuary of sophistication, where exceptional design, vibrant ambiance, and world-class service come together to create unforgettable moments.
We are driven by a singular vision: to redefine hospitality by offering our guests unparalleled attention to detail, exquisite culinary creations, and bespoke service in the most exclusive and breathtaking environments.
Our commitment to excellence is rooted in our core values:
At RDG, we create extraordinary journeys that captivate the senses and linger in the memory.
