Catering Sales Manager (W/M)

Descripción de la oferta

We have an exciting and unique opportunity for Catering Sales Manager to join The Biltmore Mayfair.

To deliver The Biltmore Mayfair mission of outstanding customer service whilst ensuring a clear and effective line of communication is maintained with Conference & Events Operations and all departments in the Hotel

To deal with all enquiries and customer requests, including traces, promptly, in a friendly manner and in line with company standards and customer requirements.

As Catering Sales Manager, you will be responsible to maximize conversion and up-selling of all Group, Conference, Event opportunities and bookings to meet customer requirements.

Catering Sales Manager responsible for:

• Maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions
• Focus on a consistently executed bespoke approach post-contracting for each event and maximize the up-selling opportunities
• Ensure efficient event management & planning of contracted events
• Be skilled in both the reactive sales and planning responsibilities of the department
• To fully understand the needs of the customer and strive to meet or exceed those expectations at all times
• Arrange and carry out remarkable Hotel show rounds
• Participate in hotel promotional activities
• Proactively maintain client relationships with existing accounts
• Maintain accurate, up-to-date customer records in the Bookings Systems
• Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures
• To know and promote the hotel facilities and also to have the knowledge of our competitors’ strengths and weaknesses
• To efficiently communicate with all HOD, especially: Director of Catering & Sales; Director of Revenue, Rooms Division Manager, F&B Director, Executive Chef
• To adhere to all company credit policies to ensure that all revenue expected will be received (chase pre-payments when required, take required deposits, ensure all billing instructions correspond with email confirmation).
• Actively working to convert incoming leads and proactively seek new business for the hotel.

In return we offer:

• Social Events, Wellbeing and Team Activities
• Employee Assistant Programme
• Training and development
• Cash Health Plan cover option available
• Career development and salary reviews
• Uniform (Laundry / Dry Cleaning for Uniform)
• Meals Provided on Duty
• Length of Service related holiday scheme
• Eye Care Vouchers
• Employee Discounted Accommodation and F&B
• Life Assurance
• Team Member of the Month
• and many more…