Corporate Reservationist (w/m)

Description de l'offre

As reservation agent you will be managing incoming reservation requests, maintaining an organized reservation system, and provides excellent customer service to guests. Responsibilities include handling inquiries, seating assignments, and coordinating with restaurant staff to optimize guest flow. Strong communication, organizational skills, and previous customer service experience are required.

RESPONSIBILITIES:

• Manage incoming reservation requests via phone, email, and online booking platforms.
• Maintain an organized reservation system and ensure accurate recording of all bookings.
• Provide excellent customer service by assisting guests with inquiries, special requests, and seating preferences.
• Coordinate with the restaurant staff to optimize table assignments and ensure efficient seating arrangements.
• Handle reservation cancellations and modifications promptly and professionally.
• Uphold restaurant policies and procedures regarding reservations and seating arrangements.