Description de l'offre
We are currently looking for an enthusiastic and dedicated Guest Experiences Executive to join the Front of House Team.
Join Ashford Castle and become part of a legendary story. As Ireland's only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.
Key responsibilities of the Guest Experiences Executive will include:
- Greet guests warmly, using their names to create a positive first impression and ensure they feel welcome.
- Adhere to Forbes 5-star and Red Carnation Hotel Standards.
- Ensure timely availability of agreed-upon services and products for guests.
- Be familiar with the VIP list and daily amenities for a seamless guest experience, following standard operating procedures (SOPs).
- Create personalised plans for guests upon request.
- Communicate special service requests for VIP guests before, during, and after their stay.
- Enhance the experience for junior guests and introduce a 'WOW' factor through proactive care.
- Collaborate with management to design a 'Personal Guest Plan' that reflects Ashford Castle/RCH standards.
- Continuously identify improvements to service standards with Senior Management approval.
- Complete a thorough handover before shifts end for consistent communication.
- Communicate VIP guest personal plans across all departments.
- Maintain thorough knowledge of the castle and its offerings.
What's in it for you?
- Professional, award winning training and development opportunities
- Discounted accommodation rates with Red Carnation Hotel Collection
- Annual Staff Appreciation Party and other Employee Recognition Events
- Discounted rates with many local businesses and third party service providers (including Estate Activities)
- Heavily subsidised accommodation (subject to availability)
- Free meals on duty
- Complimentary dry cleaning of business attire
- Recommend friend and family bonus scheme
- Two paid volunteering days each year
- Holiday allowance increasing with length of service up to 25 days
- Hotel based recognition incentives
- Free access to Employee Assistance Programme
Join us in this incredible new opportunity!
Profil recherché
- Self-motivated and standards-driven, with the ability to thrive in a fast-paced environment.
- A fluent English speaker who maintains high personal standards and embraces the challenges of working in Ireland's most luxurious hotel.
- Excellent communication and interpersonal skills.
- Strong organizational abilities with a talent for prioritising tasks effectively.
- A commitment to delivering quality customer service.
- A people-oriented individual with the drive and potential to grow within our dynamic, service-driven environment.
- A collaborative team player who actively participates in team projects.
- Flexible, willing to work within the Rooms Division department when needed, including front-of-house and estate duties.
- Capable of handling high-pressure situations and busy periods with composure.
- Knowledgeable about Forbes 5-star standards.
- Using innovative, adaptable, and flexible in approach.
- Legally eligible to work in Ireland.
Description de l'entreprise
Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.
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