Description de l'offre
We are recruiting for a full time Duty Manager to provide quality service to our guests, in line with The Red Carnation Hotels standards.
Working pattern: 5 days over 7 days (including some weekend and Bank holidays)
Key Responsibilities of a Duty Manager:
- Oversee daily hotel operations, ensuring the highest level of guest satisfaction and service quality. You will assist with the management of front and back-of-house operations during your shift and support the team to deliver exceptional service.
- Ensure all guests receive prompt, courteous attention and personalised service. Address guest complaints and concerns in a timely and professional manner, striving for swift resolution and follow-up.
- Assist Heads of Departments (HODs) in coordinating daily tasks and ensuring that the hotel runs smoothly.
- Motivate, support, and lead the team on shift to meet hotel service standards.
- Ensure the hotel maintains compliance with health, safety, and legal regulations during your shift. Monitor areas for safety and cleanliness and ensure a safe, secure environment for guests and staff.
- Uphold the high standards of the hotel by monitoring the quality of service delivery, cleanliness, and overall guest experience. Support the achievement of key performance metrics, including guest satisfaction scores.
- Take responsibility for the hotel in the absence of senior management. Ensure that all departments are coordinated and functioning efficiently during your shift.
- Proactively anticipate and resolve operational issues.
- Manage guest challenges and concerns promptly and follow up to ensure guest satisfaction.
Profil recherché
- Previous experience in a similar role, ideally in a luxury hotel environment or high-end establishment.
- Strong leadership and communication skills, with the ability to motivate and support team members.
- A passion for delivering outstanding guest experiences and a hands-on approach to problem-solving.
- Excellent organizational skills and the ability to manage multiple tasks efficiently.
- A proactive and energetic approach with the ability to remain calm under pressure.
- Strong knowledge of hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
- A genuine desire to ensure that every guest has a memorable stay, with attention to detail and service excellence.
As part of the recruitment process, we may electronically scan and securely store a copy of your passport, visa and/or ID card for the purpose of verifying the authenticity of the document and establishing your Right to Work in the Republic of Ireland, in line with statutory requirements.
Description de l'entreprise
Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.
En savoir plus sur l'entreprise
