Type de contrat : CDI
Localisation : Brussels, Brussels-Capital, Belgium
Activité : Spa / Bien être
Expérience demandée : Non renseigné
Publié le 12/05/2026
DUTIES AND RESPONSIBILITIES
• Welcome guests with professionalism, warmth, elegance, and discretion both in person and over the phone
• Manage spa reservations, treatment scheduling, and guest itineraries efficiently while optimizing operational flow and therapist utilization
• Guide guests through the wellness journey by confidently presenting treatments, thermal experiences, memberships, wellness offerings, and retail products
• Anticipate guest preferences and personalize the experience through thoughtful communication, detailed guest notes, and tailored recommendations
• Coordinate guest arrivals, locker assignments, special requests, VIP amenities, celebrations, and personalized wellness touches
• Ensure all reservations and guest profiles are accurately updated within operational systems
• Maintain excellent communication with therapists, hosts, and hotel departments to ensure a seamless guest journey throughout the day
• Monitor the daily operational flow of the spa and adapt priorities according to guest traffic, treatment timing, and business levels
• Proactively support revenue generation through treatment recommendations, wellness upgrades, memberships, retail, and curated spa experiences
• Handle guest concerns, service recovery situations, and special requests with professionalism, empathy, and discretion
• Maintain the highest standards of presentation, organization, confidentiality, and luxury hospitality etiquette at all times
• Support the overall atmosphere of the spa by ensuring reception, lounge, and guest-facing areas remain calm, refined, and welcoming
OTHER INFORMATION
• As the operational flow of the spa evolves throughout the day, flexibility, adaptability, and teamwork are essential within this role
• The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate
Experience
• Previous experience within luxury hospitality, wellness, spa, or guest relations environments preferred
• Experience with Forbes or luxury service standards is considered a strong advantage
• Previous experience with spa scheduling or reservation systems is an asset
Skills and Knowledge
• Fluent in English and French or Dutch (additional languages are considered an asset)
• Strong luxury service orientation and guest engagement skills
• Excellent verbal and written communication skills
• Strong organizational abilities and attention to detail
• Ability to multitask and maintain composure in fast-paced operational environments
• Strong operational awareness and ability to prioritize according to business flow
• Confidence in treatment recommendations, wellness storytelling, and retail presentation
• Discretion, emotional intelligence, and polished professional presence
• Team-oriented with a proactive and solution-driven mindset
• Comfortable working with operational systems and digital booking platforms
EDUCATION OR QUALIFICATION
• Hospitality, wellness, guest relations, sales or luxury service background preferred
• Previous spa or hotel operational experience is considered an advantage
Situé au cœur du quartier royal de Bruxelles, le Corinthia Brussels est un joyau de l’architecture Belle Époque. Inauguré en 1910 sous le nom de Grand Hôtel Astoria pour accueillir les hôtes de l'Exposition universelle, il a rouvert ses portes le 9 décembre 2024 après une restauration minutieuse de quatre ans menée par l'architecte belge Francis Metzger. L'hôtel propose 126 chambres, dont 31 suites et 5 suites signatures, alliant élégance classique et confort contemporain. Parmi ses atouts, on compte le Palm Court avec sa verrière restaurée, deux restaurants gastronomiques dirigés par des chefs étoilés, un spa Sisley de 1 200 m², et le concept-store Coutume mettant en avant le design belge.
