Description de l'offre
The AGM, AVA, Coconut Grove will be responsible for managing and supporting daily operations of a new build and opening. In the absence of the General Manager, the AGM will act as interim GM. Oversight of management and employee development, inventory management, supply purchases, and guest satisfaction are top priorities. Performance will be measured by consistent delivery of results while upholding company standards, expectations, and following systems. Holidays, late nights, and weekend hours are required.
Responsibilities
- Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.
- Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
- Proactively visit with and interact with guests and members; build loyalty and face/name recognition.
- Positively handle guest requests and accept feedback with grace.
- Provide sound resolution(s) to guest complaints with poise and professionalism.
- Understand the market and surrounding areas (i.e. restaurants, businesses, hotels) in Coconut Grove, FL
- Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
- Maintain highest level of safety, security, sanitation, and cleanliness of facility.
- Must understand how to use basic computer applications and POS systems.
- Staff, train and develop guest-focused employees.
- Manage team accountability.
- Maintain good rapport with vendors to ensure quality and consistency.
- Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
- Sound decision making capability while protecting the restaurant/Company in instances of urgency.
- Assist in conducting quarterly restaurant staff evaluations.
- Follow company guidelines to effectively manage labor.
- Achieve restaurant financial goals as specified to applicable area of responsibility.
- Control cash, credit, and other receipts by following company cash handling/reconciliation procedures.
- Assist GM in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity.
- Weekly inventory counts, costs, and maintenance.
Profil recherché
- Minimum of 5 years fine dining/upscale luxury experience as a GM or AGM is required in a high-volume restaurant setting.
- Bachelor’s degree in business administration, hotel administration or related field of study or any equivalent combination of education and/or experience is desirable.
- Previous experience with new openings and luxury dining service standards are required.
- Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.
- Provide sound resolution(s) to guest complaints with poise and professionalism.Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
- Maintain highest level of safety, security, sanitation, and cleanliness of facility.
- Must understand how to use basic computer applications and POS systems.
- Staff, train and develop guest-focused employees.
- Manage team accountability.
- Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
- Sound decision making capability while protecting the restaurant/Company in instances of urgency.
- Assist in conducting quarterly restaurant staff evaluations.
Other Skills And Knowledge
- Punctuality and regular and reliable attendance. Must be able to work days, nights, weekends and holidaysEffective communication, written and interpersonal skills.
- Time management skills.
- Maintain confidentiality of company information and recipe data
Physical Demands And Work Environment
- General office assignments-(typing), which lends itself to repetitive motion.
- Be able to reach, bend, stoop and frequently lift to 50 pounds.
- Ability to be in warm (hot) weather conditions throughout shift
- High volume music played throughout shift
Description de l'entreprise
At Riviera Dining Group, we are curators of elevated experiences, combining the art of luxury hospitality with impeccable craftsmanship. Each of our venues is a sanctuary of sophistication, where exceptional design, vibrant ambiance, and world-class service come together to create unforgettable moments.
We are driven by a singular vision: to redefine hospitality by offering our guests unparalleled attention to detail, exquisite culinary creations, and bespoke service in the most exclusive and breathtaking environments.
Our commitment to excellence is rooted in our core values:
- Crafting Experiences Beyond Expectations: Every interaction is designed to delight and inspire.
- Empowering Our Team: Respect and collaboration fuel our passion for creating greatness. Elevating Hospitality
- Standards: We relentlessly pursue innovation and perfection.
At RDG, we create extraordinary journeys that captivate the senses and linger in the memory.
