Description de l'offre
We are seeking a highly organized, proactive, and resourceful Executive Assistant to support both our Chief Brand Officer and Chief Strategy Officer. This role goes far beyond calendar management — the ideal candidate will act as a trusted right hand, helping both executives stay focused, productive, and aligned by managing communications, overseeing follow-ups, and supporting daily operations across departments.
Responsibilities
- Calendar & Meeting Management
- Own and manage daily calendars, coordinating internal and external meetings, calls, and travel.
- Anticipate needs, resolve scheduling conflicts, and ensure both executives are prepared for all engagements.
- Set up agendas, video calls, and prep materials; manage follow-ups.
- Inbox Management & Executive Communications
- Monitor and organize incoming emails, flag urgent items, and manage daily priorities.
- Draft and respond to selected emails with professionalism and alignment to brand tone.
- Maintain clear and timely communication on behalf of the CBO and CSO.
- Team Accountability & Deliverables
- Follow up with team members and department heads to ensure collection of KPIs, reports, and deliverables.
- Keep track of deadlines and ensure regular updates are submitted to leadership.
- Serve as a point of contact for internal follow-through and alignment across departments.
- Attendance & Team Oversight
- Monitor team attendance, flag inconsistencies or absenteeism, and report potential issues and ensure accuracy with ADP
- Help ensure team alignment around meetings, key moments, and high-priority initiatives.
- Administrative Efficiency & Operational Support
- Build and maintain efficient systems for task tracking, digital filing, and ongoing priorities.
- Support research, light project management, and prep work as needed.
- Identify and implement productivity improvements to enhance executive workflow.
- Confidentiality & Professionalism
- Manage all responsibilities with the utmost discretion and confidentiality.
- Represent the office of the CBO and CSO with professionalism in all interactions.
Profil recherché
- Proven experience as an Executive Assistant or in a high-level support role, ideally in luxury, hospitality, creative, or high-growth environments.
- Exceptional written and verbal communication skills.
- Ability to prioritize, multitask, and stay calm under pressure.
- Highly organized with a self-starter attitude.
- Proficient in Google Suite, Excel, and task/project management tools (e.g., Notion, Asana, Monday).
- Strong intuition and ability to anticipate needs without being prompted.
Bonus Points
- Background in brand, strategy, marketing, or hospitality environments.
- French speaking is a plus.
- Experience supporting more than one executive simultaneously
Key Performance Indicators for the Role
- Calendar & Meeting Management
- Meeting preparation rate: 100% of executive meetings have agenda, prep notes, and follow-ups documented.Rescheduling rate: Less than 5% of meetings require last-minute rescheduling (outside of emergencies).Response time to meeting requests: Within 24 hours on business days.
- Email & Communication Management
- Email triage efficiency: Inbox remains under control with less than 10 unread emails at EOD.Drafted responses approved without revision: 90%+ of emails drafted are approved without edits.Response rate for high-priority emails: 95% responded to or flagged within 24 hours.
- Team Accountability & KPI Collection
- Timely KPI report collection: 100% of KPIs from department heads received by deadline.Internal deadline follow-through: Follow-ups result in 90%+ task completion rate from team members.Project updates delivered: Weekly or bi-weekly reports are compiled and shared without prompting.
Attendance & Team Oversight
- Attendance issues flagged: 100% of anomalies or absences reported within 24 hours.
- Team alignment rate: 95%+ of direct reports present during key meetings and deadlines.
Efficiency & Workflow
- Time saved for executives: At least 5–10 hours per week reclaimed through improved scheduling, follow-up, and inbox handling.
- Process improvement initiatives: At least 1 new system or efficiency enhancement proposed and implemented per quarter.
- Task completion rate: 95%+ of assigned admin tasks completed on time and without follow-up.
Physical Demands And Work Environment
- General office assignments-(typing), which lends itself to repetitive motion.
- Sitting in a stationary position for several hours within the day.
Description de l'entreprise
At Riviera Dining Group, we are curators of elevated experiences, combining the art of luxury hospitality with impeccable craftsmanship. Each of our venues is a sanctuary of sophistication, where exceptional design, vibrant ambiance, and world-class service come together to create unforgettable moments.
We are driven by a singular vision: to redefine hospitality by offering our guests unparalleled attention to detail, exquisite culinary creations, and bespoke service in the most exclusive and breathtaking environments.
Our commitment to excellence is rooted in our core values:
- Crafting Experiences Beyond Expectations: Every interaction is designed to delight and inspire.
- Empowering Our Team: Respect and collaboration fuel our passion for creating greatness. Elevating Hospitality
- Standards: We relentlessly pursue innovation and perfection.
At RDG, we create extraordinary journeys that captivate the senses and linger in the memory.
