Bar Manager (m/f)

Description de l'offre

The Bar Manager will be responsible for overseeing beverage service in bar, restaurant and lounge areas of the club (as assigned) and providing a level of service that exceeds guest expectations, and ensuring all staff work together as an effective team to deliver exceptional hospitality. This role is part of a team of Beverage Managers that supports the various food and beverage spaces within the Club.

Essential Duties & Responsibilities

Service & Hospitality

• Ensures exceptional service standards and Member satisfaction across all bar and lounge areas within the Club through collaboration with restaurant and bar teams.Promotes a team culture and passion for hospitality, food and beverage.
• Sets an example for impeccable service, maintaining the ability to step into any role in the lounge or bar in the absence of staff.
• Responsible for maintaining service training materials, working collaboratively with the Beverage Director to ensure service standards are communicated and upheld with excellence.
• Enhances the private club experience by delivering an exceptional guest experience that balances charm, warmth, hospitality, and sophistication - fine-tuned to the individual member/guest.
• Responds swiftly to address employee or Member/guest conflicts and complaints through Company’s complaint handling procedure.

Operations

• Manages all aspects of service on a daily basis, in a truly hands-on fashion:
• Accountable for ensuring all aspects of the lounge, and storage spaces are in excellent condition: lighting, temperature, bathrooms, cleanliness, seating arrangements, table settings, and ‘mise en place’; reports repair / maintenance issues in a timely manner.
• Responsible for ensuring that all opening duties, checkouts, and closing duties are performed daily to standards.
• Attends pre-shift meetings to represent the Beverage team to communicate new menu items and conduct product and service training.Directs lounge service.
• Comfortable controlling the greeting and seating of guests; order-taking and service.
• Maintains the safety and security of all employees, Members/guests and company assets, including compliance with health, safety, sanitation and workforce / labor regulations and procedures.
• Works with the Beverage Director to create and maintain menu and products and training materials.
• Ensure beverage product, storage, and service quality meets the standard.
• Responsible for overall professional appearance of beverage staffPerforms other work-related duties as assigned.

Business & Financial

• Collaborates closely with the Beverage Director on workforce planning, ensuring appropriate staffing levels for current and future business needs.
• Completes effective, accurate, and timely inventory tasks.
• Compiles and monitors daily reports e.g. daily performance of the dining room(s); payroll timesheets and tip reports.
• Operates the business within established budgetary parameters, and contributes to achieving Company financial objectives, by monitoring payroll, sales & departmental costs.

Leadership

• Participates in recruiting and hiring activities for the department.
• Promotes an exceptional team spirit, building good morale and trust among the team through hands-on leadership.
• Ensures that all team members are knowledgeable about Company history, food and beverage products, steps of service, and safety protocols.
• Manages team training calendar and records; conducts training, including new hire service training and ongoing service/product training for existing employees.
• Responsible for managing performance of team members by providing continuous feedback (recognition, coaching or documenting infractions when necessary).
• Maintains a strong understanding of company background, core values and philosophy.