Type de contrat : CDI
Activité : Réception / Accueil
Expérience demandée : Non renseigné
Publié le 05/08/2025
Reporting to the Front of House Manager, you will have the responsibility of accurately and attentively handling the check-in, rooming, and check-out processes for hotel guests. It is crucial that the candidate is proficient and demonstrates the highest level of customer service, aligning with the core values of the brand. Additionally, the job holder will provide information and assistance to all guests who may require it.
Furthermore, the candidate will be expected to coordinate room assignments, organize guestroom moves, manage sell-out days, oversee upgrades, and monitor interfaces.
The ideal candidate will possess operational knowledge and demonstrated expertise in MARSHA, Opera, Excel, and Word. It is likely that you have relevant NVQ or professional qualifications, although your technical skills and flexibility will be the differentiating factors that set you apart.
To succeed in your application, you should already have experience in a luxury service environment and possess an excellent understanding of the 5-star hospitality industry. You should be impeccably presented and possess excellent customer service skills, with your ability to engage with our guests being one of your greatest assets.
The Bvlgari Hotel London, inaugurated in 2012, is a beacon of luxury nestled in the prestigious Knightsbridge district. With 85 rooms and suites, it stands as a refined example of contemporary elegance and Italian sophistication in the heart of the British capital. The hotel was designed by renowned architect Antonio Citterio alongside Patricia Viel & Partners, and operates under the Bvlgari Hotels & Resorts brand in partnership with Marriott International. It has earned acclaim for its high-end facilities, including a spa, private cinema, and 25-meter pool, all combined with bespoke service. As of recent estimates, the hotel employs around 180 professionals dedicated to excellence in hospitality.
