Description de l'offre
We are Maison CODAGE Spa,
Maison CODAGE Mallorca is the Spanish flagship of CODAGE Paris, a Contemporary House of Cosmetology founded in 2010 by Amandine & Julien Azencott, brother and sister, passionate about skincare and customer service excellence.
CODAGE advocates custom-made beauty, while ensuring the tolerance of its products for all skin types; with clean formulas, 100% made in France (in its own laboratory based in the French Riviera), vegan and truly effective. CODAGE has established itself as a care expert by partnering with the largest groups, hotels and spas in the world.
We implemented our vision in Mallorca in the Kimpton Aysla Hotel, a 5* modern sanctuary of calm and well-being in Santa Ponsa, where we manage the Spa and the Wellness Club, offering the most exclusive and complete Fitness Proposal on the island.
We are searching for a guarantor of the customer experience and a CODAGE Ambassador expert with all aspects of the Spa and the Club Operations & Management.
Main Responsibilities:
- Team Management - Day-to-Day
- Developing the Spa's revenue
- Growing the Aysla Wellness Club
- Ensuring compliance with quality processes
- Organizing and hosting events
- Performing treatments for journalists, prospects, and key partners
- Direct reporting to Operations Manager Spain
PERFORMANCE MONITORING
- Monitor objectives and encourage the team to achieve them.
- Track team training sessions and evaluate their impact.
- Master the appointment and payment software to address all team requests.
- Provide weekly reporting to the Operations Manager Spain.
HUMAN RESOURCES
- Recruiting and managing a team of therapists and receptionists.
- Establishing a high-quality work structure for CODAGE Spain.
- Enhancing team skills through regular product and treatment technique training.
- Conducting coaching sessions to develop sales.
- Recruiting and managing freelance staff.
- Fostering team spirit and encouraging a positive and motivating work environment.
- Performing in-room treatments & training sessions
SERVICE AND CUSTOMER EXPERIENCE
- Ensuring excellent service delivery and adherence to processes.
- Ensuring clients experience is exceptional and memorable, strictly following CODAGE standards.
- Managing client feedback and resolving service quality issues promptly.
- Gathering customer feedback to continuously improve services.
- Proposing initiatives for customer database actions (follow-ups, offers, etc.).
- Suggesting actions to enhance customer experience excellence.
DAILY OPERATIONS MANAGEMENT
- Supervising appointment planning and optimization.
- Ensuring cleanliness across all areas (Spa, Reception, Facilities, etc.).
- Regularly checking that equipment and installations are in good working order and reporting issues to maintenance.
- Ensure and control all necessary amenities and facilities for ensuring an optimal client experience (Tea, Towels, etc.).
- Anticipating replenishment orders based on needs and sales forecasts in
- collaboration with the Operations Manager Spain.
- Managing inventories and maintaining precise tracking of stock entries and exits.
- Ensuring effective stock management (Orders, Quantities in the booking system, Expired items, etc.).
MARKETING AND BUSINESS DEVELOPMENT
- Propose, create & implement the specific marketing plan for Mallorca, and align with the other French and Spanish Maison CODAGE Spas.
- Developing partnerships with companies for privatization, corporate events, etc.
- Creating strategies to attract new clients and retain existing ones.
- Collaborating with the Operations Manager to promote the Spa via social media,
- local events, and other initiatives.
- Growing Aysla Wellness by recruiting and retaining members.
- Acting as the on-ground relay for the development strategy implemented by the Operations Manager.
- Ensuring effective execution of commercial strategies to meet sales objectives set by management.
MERCHANDISING & BRAND IMAGE
- Implementing and regularly updating visual merchandising according to brand guidelines.
- Guaranteeing a flawless presentation of products and sales areas to maximize visual appeal and impact.
- Contributing to the creation of a welcoming and inspiring environment for clients while respecting the brand’s identity.
WELLNESS CLUB MANAGEMENT
- Implementing and regularly updating classes and activities.
- Developing partnerships with companies for privatization, corporate events, etc.
- Managing a team of receptionists.
- Ensuring the maintenance of the highest standards and client satisfaction.
Profil recherché
- Passionate about the world of wellness, esthetics and luxury cosmetics
- Warm, dynamic, smiling, and work with attention and intention
- Ability to listen, to address different audiences and to integrate perfectly into a team
- Excellent interpersonal skills
- Team player & Team leader
- Capable of listening and replying to guests in a courteous and friendly manner
- Bachelor’s degree in hospitality or related field
- Advance knowledge of standard Spa operations procedures and excellent managerial and supervisory skills
- Advanced knowledge of treatment skills & therapist licence
- Proven experience of at least 2 years in the same or similar position
- Must be fluent in English and Spanish
- Who knows how to organize your work efficiently
What do we offer:
- A passionate team (and founders) evolving in a family spirit: welcoming, caring and committed
- Full time position
- Advanced training program
- A competitive fixed salary + bonuses based on objectives
- A significant discount on all our products
- And more…
Description de l'entreprise
Fondée en 2010 par les frères et sœurs Amandine et Julien Azencott, Maison CODAGE est une maison indépendante de cosmétiques sur-mesure. Le concept repose sur une approche pharmaceutique revisitée, où chaque peau bénéficie d’un soin personnalisé formulé par des experts en cosmétologie. Basée à Paris, la société fabrique ses produits dans un laboratoire français situé sur la Côte d’Azur, garantissant des formules saines et transparentes.
