Description de l'offre
- Greet guests promptly as they enter the restaurant, making a positive first impression.
- Greet guests warmly with a smile, making eye contact.
- Always uses all guests’ names. Knows and acknowledges all VIPs by name.
- Promotes the company’s high level of service standards by exhibiting friendliness, knowledge of the restaurant, and attentiveness to guests’ needs.
- Answers phones, keeps accurate count of reservations, and handles the reservation book.
- Collects and stores menus.
- Maintains menus to be sure that they are clean and presentable.
- Ensures that all menus have proper inserts and are current according to the most recent menu changes.
- Replaces all menus in poor condition after making sure that replacements are fully stocked.
- Maintains an ample supply of souvenir menus/business cards/matches, and other collateral materials.
- Has complete knowledge of the floor plan, table numbers, and station charts.
- Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
- Proactively visit with and interact with restaurant guests; build loyalty and face/name recognition.
- Positively handle guests’ requests and accept feedback with grace and humility
- Monitors which tables are in use, available, and about to turn over.
- Is immediately aware when tables are reset and ready for guests.
- Checks for completeness of table settings.
- Keeps an accurate count of customers, providing the kitchen and management with a form indicating how many guests have arrived, will be arriving, have yet to order, have canceled, did not show- Walked-in
- Frequently checks back with guests who are waiting in the bar area to be seated.
- Makes it evident to guests that we have not forgotten them and are in the process of preparing a table for them.
- Follows “wait” procedures.
- Assists the server by answering any questions guests may have regarding the menu.
- When a guest is leaving, always thank them and use their name.
- Maximize seating utilizing Seven Rooms.
- Understand the market and surrounding areas (i.e. restaurants, businesses, hotels).
- A complete understanding of all menus, menu structure.
- An understanding of the cocktail program structure and pricing model of the Main Bar, as well as L’Atelier by MILA, an understanding of the wines-by-the-glass program and wine program, including corkage fees
- Possess knowledge of the beer and N/A program
- Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day
- Attend employee meetings and communicate suggestions for improvement as needed.
- Manager and coordinate all menu changes and communicate with the service team
- Understand and comply with Company Policies.
- Promptly report equipment and food quality problems to the Management team
- Maintain positive co-worker and guest relations at all times
- Maintain and strictly abide by State sanitation/Health regulations and company standards.
- Follow up on daily side work duties.
Profil recherché
- A minimum of 3-5 years of experience in a high-volume elevated dining restaurant in a major metropolitan market.
- Experienced with online booking platforms such as OpenTable, Resy, and Seven Rooms.
- Must be detail-oriented and possess effective communication and written skills.
- State food handling certificate
- Must have computer knowledge (Excel, Windows, etc.)
- Ability to multitask.
- Must be a team player and possess strong leadership abilities.
- Self-motivated and performance-driven.
- Professionalism and courtesy.
Other Skills And Knowledge
- Punctuality and regular and reliable attendance.
- Effective communication, written and interpersonal skills.
- Time management skills.
- Compute basic arithmetic.
- Ability to comprehend and follow recipes.
- Maintain the confidentiality of company information and recipe data
Physical Demands And Work Environment
- Remain in a stationary position for up to 8 hours throughout the work shift.
- Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
Description de l'entreprise
At Riviera Dining Group, we are curators of elevated experiences, combining the art of luxury hospitality with impeccable craftsmanship. Each of our venues is a sanctuary of sophistication, where exceptional design, vibrant ambiance, and world-class service come together to create unforgettable moments.
We are driven by a singular vision: to redefine hospitality by offering our guests unparalleled attention to detail, exquisite culinary creations, and bespoke service in the most exclusive and breathtaking environments.
Our commitment to excellence is rooted in our core values:
- Crafting Experiences Beyond Expectations: Every interaction is designed to delight and inspire.
- Empowering Our Team: Respect and collaboration fuel our passion for creating greatness. Elevating Hospitality
- Standards: We relentlessly pursue innovation and perfection.
At RDG, we create extraordinary journeys that captivate the senses and linger in the memory.
