Type de contrat : CDI
Localisation : Cong, Mayo, Ireland
Activité : Autre
Expérience demandée : Non renseigné
Publié le 10/04/2026
We are currently recruiting a highly organised Guest Experiences Administrator with the ability to be professional and communicate courteously and efficiently with guests and colleagues alike. We are looking for a service driven individual to join our Forbes five-star team. This is a fantastic opportunity to either begin or continue your career in Irelands only double Forbes Five Star hotel. Working with a professional and welcoming team you will be part of creating Ashford moments for our guests and colleagues.
What's in it for you?
- Professional, award winning training and development opportunities.
- Discounted accommodation rates with Red Carnation Hotel Collection.
- Annual Staff Appreciation Party and other Employee Recognition Events.
- Discounted rates with many local businesses and third-party service providers (including Estate Activities).
- Heavily subsidised accommodation (subject to availability).
- Free meals on duty.
- Complimentary dry cleaning of business attire.
- Recommend friend and family bonus scheme.
- Two paid volunteering days each year.
- Holiday allowance increasing with length of service up to 25 days.
- Hotel based recognition incentives.
- Free access to Employee Assistance Programme.
Main duties including:
- Emailing guests prior to arrival to prepare a bespoke plan for their stay.
- Communicate hotel information to guests, to fully inform on all services and offerings available.
- Update Opera to reflect guest’s plans.
- Keep up to date with hotel dining, Spa and so forth, this information will instil confidence with our guests in the services we offer.
- Communicate with all third party activity suppliers to have up to date information regarding activities and services they provide.
- Work closely with Reception, Concierge and Reservations.
The ideal candidate for the Guest Experiences Administrator should:
- Self-motivated and standards-driven, with the ability to thrive in a fast-paced environment.
- A fluent English speaker who maintains high personal standards and embraces the challenges of working in Ireland's most luxurious hotel.
- Excellent communication and interpersonal skills.
- Strong organisational abilities with a talent for prioritising tasks effectively.
- A commitment to delivering quality guest service.
- A people-oriented individual with the drive and potential to grow within our dynamic, service-driven environment.
- Flexible, willing to work within the Rooms Division department when needed, including front-of-house and estate duties.
- Capable of handling high-pressure situations and busy periods with composure.
- Knowledgeable about Forbes 5-star standards.
- Using innovative, adaptable, and flexible in approach.
- Legally eligible to work in Ireland.
