Description de l'offre
We are recruiting for a part-time Switchboard Operator (16 hours / 2 days per week) to provide a high standard of service to our guests, ensuring professional, efficient, and courteous communication at all times, in line with Forbes Five-Star standards and The Red Carnation Hotels standards.
Key responsibilities of the Switchboard Operator will include:
- Answering all incoming telephone calls promptly and professionally, in accordance with hotel standards.
- Dealing effectively with guest and internal enquiries, ensuring accurate message taking and immediate delivery to the relevant person.
- Introducing callers correctly before transferring calls, using names wherever possible.
- Maintaining a high level of product knowledge, including hotel facilities, prices, opening times, and in-house groups or events.
- Posting dockets and restaurant/bar bills accurately and efficiently in line with SOPs.
- Preparing key cards for group arrivals as required.
- Monitoring and distributing faxes, post, and other correspondence.
- Maintaining a neat, clean, and organised switchboard and reception support area.
- Monitoring stationery supplies for the Reception department and ensuring adequate stock levels.
- Supporting the Reception team when required, including crossing over during busy periods.
- Working collaboratively with colleagues to achieve departmental and hotel objectives.
- Complying with all company policies, Red Carnation Top 12 Service Standards, and operational procedures.
- Adhering to all Health & Safety, fire, and security regulations at all times.
Profil recherché
What we are looking for?
- Excellent communication skills and a professional telephone manner.
- Strong attention to detail and ability to multitask.
- A calm, courteous, and guest-focused approach.
- Ability to work effectively as part of a team.
- Previous switchboard, reception, or hotel experience is an advantage.
What’s in it for you?
- Professional, award-winning training and development opportunities.
- Discounted accommodation rates with Red Carnation Hotel Collection.
- Annual Staff Appreciation Party and other Employee Recognition Events.
- Discounted rates with many local businesses and third-party service providers (including Estate Activities).
- Heavily subsidised accommodation (subject to availability).
- Free meals on duty.
- Complimentary dry cleaning of business attire.
- Recommend friend and family bonus scheme.
- Two paid volunteering days each year.
- Holiday allowance increasing with length of service up to 25 days.
- Hotel-based recognition incentives.
- Free access to Employee Assistance Programme.
Who are we?
Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments.
Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star Award in 2025, Ashford Castle sets the benchmark for luxury hospitality.
Location: Cong, County Mayo, Ireland.
Employment type: Part-Time (16 hours / 2 days per week) (working days include some weekends and Bank Holidays).
Working pattern: 2 days per week, 8-hour shifts between 8:00am and 8:00pm.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Description de l'entreprise
Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.
En savoir plus sur l'entreprise
