Retail Assistant (W/M)

Description de l'offre

We are currently recruiting for an enthusiastic and dedicated Retail Assistant to join our team at Mrs. Tea's at Ashford Castle.

What's in it for you?

- Professional, award winning training and development opportunities
- Discounted accommodation rates with Red Carnation Hotel Collection
- Employee Recognition Events
- Discounted rates with many local businesses and third party service providers (including Estate Activities)
- Heavily subsidised accommodation (subject to availability)
- Free meals on duty
- Complimentary dry cleaning of business attire
- Recommend friend and family bonus scheme
- Two paid volunteering days each year
- Holiday allowance increasing with length of service up to 25 days
- Hotel based recognition incentives
- Free access to Employee Assistance Programme

Who are we?

Join Ashford Castle and become part of a legendary story. As Ireland's only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.

Key responsibilities of the Retail Assistant will include:

• Ensure that you provide each guest with the highest levels of personal care and attention in accordance with 5 star expectations and RCH standards.

• Support, assist & advise shoppers in making purchases and availing of services onsite, managing any queries as they arise.

• Restocking of merchandise, price tagging and assisting with stock taking exercise as required

• Carry out cleaning duties, ensuring the retail outlet is clean and tidy in accordance with health & safety and hygiene standards.

• Prepare and serve food and beverages as required onsite in accordance with departmental/hotel standards.

• To be fully familiar with your departmental SOPs and procedures and ensure that these are implemented consistently efficiently and professionally.

• Manage cash and payment systems in accordance with company procedures and policies, at all times