Estate Manager (W/M)

Description de l'offre

We are recruiting for a full-time Estate Manager to deliver exceptional guest experiences in line with Forbes Five-Star standards and The Red Carnation Hotels service philosophy.

Location: Cong, County Mayo, Ireland

Employment type: Full-time

Working pattern: 5 days over 7 days, with 2 days off

Salary: Competitive / DOE

Who are we?

Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection.

Once home to the Guinness family, this 800-year-old castle offers world-class luxury, exceptional dining, award-winning spa experiences, and an extraordinary estate setting. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025, Ashford Castle is where excellence lives.

Key Responsibilities of the Estate Manager will include:

- Leading and managing the Estate team, including weekly rostering and payroll sign-off.
- Ensuring all guests are welcomed warmly and professionally, delivering outstanding first impressions.
- Overseeing the smooth operation of guest arrivals, departures, and estate flow.
- Creating memorable “WOW” moments through personalised service and attention to detail.
- Supporting the development and delivery of estate programmes in line with Ashford Castle and Red Carnation standards.
- Promoting estate offerings and driving sales across retail, food & beverage, leisure, and hotel services.
- Maintaining strong relationships with external partners and internal hotel departments.
- Ensuring estate security, vehicle presentation, uniform standards, and operational safety.
- Supporting and delivering special events, team-building experiences, and promotional occasions.
- Upholding all Health & Safety, Fire, Security, and environmental standards.

What’s in it for you?

- Professional, award-winning training and development opportunities.
- Discounted accommodation rates across the Red Carnation Hotel Collection.
- Annual Staff Appreciation Party and employee recognition events.
- Discounted rates with local businesses and estate services.
- Heavily subsidised accommodation (subject to availability).
- Free meals on duty.
- Complimentary dry cleaning of business attire.
- Recommend a friend & family bonus scheme.
- Two paid volunteering days each year.
- Holiday allowance increasing with service, up to 25 days.
- Hotel-based recognition incentives.
- Free access to the Employee Assistance Programme.