Description de l'offre
Who we are looking for?
A highly orgnaised administrator with the ability to be professional and communicate courteously and efficiently with guests and colleagues alike. We are looking for a service driven individual to join our five star team. This is a fantastic opportunity to either begin or continue your career in one of the worlds Five Star Forbes hotel. Working with a professional and welcoming team you will be part of creating Ashford moments for our guests and colleagues with your main duties including:
- Emailing guests prior to arrival to prepare a bespoke plan for their stay.
- Communicate hotel information to guests, to fully inform on all services and offerings available.
- Update Opera to reflect guest’s plans.
- Keep up to date with hotel dining, Spa and so forth, this information will instil confidence with our guests in the services we offer.
- Communicate with all third party activity suppliers to have up to date information regarding activities and services they provide.
- Work closely with Reception, Concierge and Reservations.
What's in it for you?
- Professional, award winning training and development opportunities
- Discounted accommodation rates with Red Carnation Hotel Collection
- Annual Staff Appreciation Party and other Employee Recognition Events
- Discounted rates with many local businesses and third party service providers (including Estate Activities)
- Heavily subsidised accommodation (subject to availability)
- Free meals on duty
- Complimentary dry cleaning of business attire
- Recommend friend and family bonus scheme
- Two paid volunteering days each year
- Holiday allowance increasing with length of service up to 25 days
- Hotel based recognition incentives
- Free access to Employee Assistance Programme
Profil recherché
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Self-motivated and standards-driven, with the ability to thrive in a fast-paced environment.
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A fluent English speaker who maintains high personal standards and embraces the challenges of working in Ireland's most luxurious hotel.
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Excellent communication and interpersonal skills.
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Strong organisational abilities with a talent for prioritising tasks effectively.
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A commitment to delivering quality guest service.
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A people-oriented individual with the drive and potential to grow within our dynamic, service-driven environment.
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Flexible, willing to work within the Rooms Division department when needed, including front-of-house and estate duties.
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Capable of handling high-pressure situations and busy periods with composure.
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Knowledgeable about Forbes 5-star standards.
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Using innovative, adaptable, and flexible in approach.
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Legally eligible to work in Ireland.
Description de l'entreprise
Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.
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