Description de l'offre
- Lead daily briefings, task allocation, productivity, and room turnaround.
- Liaise closely with Guest Relations, Front Office, and F&B to deliver seamless guest service.
- Oversee guest rooms, public areas, back-of-house areas and laundry operations.
- Conduct daily room inspections in line with Forbes and Ashford Castle standards.
- Manage maintenance reporting and follow-up to ensure timely resolution.
- Lead, train and develop Room Attendants, Linen Porters, Supervisors and Trainees.
- Support performance reviews, appraisals, cross-training and performance management.
- Assist with recruitment, onboarding, labour planning, workforce management and succession planning.
- Manage rosters, attendance and productivity using Alkimii.
- Control stock levels for linen, guest supplies, chemicals and equipment.
- Ensure compliance with health & safety and chemical safety standards.
- Drive continuous improvement to enhance efficiency, service quality and guest experience.
- Analyse daily reports and room status trends to identify issues and implement proactive solutions.
- Promote wellbeing initiatives and foster a positive, inclusive team culture.
Profil recherché
- A genuine passion for luxury hospitality and a natural ability to inspire high standards.
- A confident, empathetic communicator who leads with clarity and professionalism.
- Proven experience in accommodation or housekeeping management/supervision.
- Strong leadership, coaching, and organisational skills.
- Exceptional attention to detail with a strong focus on quality and consistency.
- Comfortable thriving in a fast-paced, luxury hospitality environment.
- Technically capable and confident using modern housekeeping systems, ordering platforms, and operational dashboards.
Description de l'entreprise
Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.
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