Description de l'offre
We are currently recruiting a highly organised Guest Experiences Administrator with the ability to be professional and communicate courteously and efficiently with guests and colleagues alike. We are looking for a service driven individual to join our five-star team. This is a fantastic opportunity to either begin or continue your career in Irelands only double Forbes Five Star hotel. Working with a professional and welcoming team you will be part of creating Ashford moments for our guests and colleagues with your main duties including:
- Emailing guests prior to arrival to prepare a bespoke plan for their stay.
- Communicate hotel information to guests, to fully inform on all services and offerings available.
- Update Opera to reflect guest’s plans.
- Keep up to date with hotel dining, Spa and so forth, this information will instil confidence with our guests in the services we offer.
- Communicate with all third party activity suppliers to have up to date information regarding activities and services they provide.
- Work closely with Reception, Concierge and Reservations.
Profil recherché
- Self-motivated and standards-driven, with the ability to thrive in a fast-paced environment.
- A fluent English speaker who maintains high personal standards and embraces the challenges of working in Ireland's most luxurious hotel.
- Excellent communication and interpersonal skills.
- Strong organisational abilities with a talent for prioritising tasks effectively.
- A commitment to delivering quality guest service.
- A people-oriented individual with the drive and potential to grow within our dynamic, service-driven environment.
- Flexible, willing to work within the Rooms Division department when needed, including front-of-house and estate duties.
- Capable of handling high-pressure situations and busy periods with composure.
- Knowledgeable about Forbes 5-star standards.
- Using innovative, adaptable, and flexible in approach.
- Legally eligible to work in Ireland.
Description de l'entreprise
Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.
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