Description de l'offre
Reporting into In Room Dining Supervisor, you will be responsible for preparing orders, set trays, and delivering items to guest rooms in an attentive and efficient manner, assist with Mini bar, amenities and ensuring to provide excellent quality service as per the Hotel Standard Operating Procedure.
Additionally responsible for maintaining cleanliness at work and guest areas by clearing, collecting, and returning food and beverage items to proper area. Also serve food courses and beverages to guests.
Specifically, as the In Room Dining Waiter your responsibility’s will include:
- Setting tables, trays according to type of food ordered and the hotels service standards.
- Performing opening and closing procedures established for the department.
- Accurately records, pre-checks and picks-up all food and beverage orders
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Present physical and accurate check to guest and complete the payment process.
- To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes, style of service and other preferences, and the ability to recommend Food & Beverage combinations and up sell alternatives.
- Check with the guest regarding the satisfaction of the meal.
- Completing closing duties, including restocking items.
- Maintaining cleanliness of work areas, chinaware, glassware, etc., throughout the day.
- Ensuring communication between Kitchen, Order taker and service team members.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Being knowledgeable to operate the hotels point of sales (POS) system, other order taking systems or hand held devices, inventory software etc.
Perform any other assigned reasonable duties and responsibilities as assigned or as requested
Profil recherché
Essential
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Recent experience within in room dining or a similar role.
- Market knowledge of competitors and event industry trends.
- Strong food and beverage knowledge.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service.
- To be detail oriented and to work within a team.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Desirable
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Description de l'entreprise
Raffles London at The OWO and The OWO Residences by Raffles is the brand’s first opening in London. Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall. The Grade II* listed Old War Office building, originally completed in 1906, is steeped in history. This architectural masterpiece has witnessed world-shaping events whilst influential political and military leaders including Winston Churchill, H H Asquith, David Lloyd George and John Profumo held office. Its transformative journey has seen the building reborn as The OWO, a destination including 12 distinct restaurants and bars, an immersive spa with a 20-metre indoor pool and separate vitality pool, and a 600 seated-capacity grand ballroom. The OWO Residences by Raffles is the first in the UK and Europe and will ensure the service hallmarks of Raffles - gracious and intuitive staff, personalised attention, and a timeless ambience – will be delivered seamlessly to residential owners. Located opposite Horse Guards on Whitehall, the property is a stone’s throw from St James’s Park and the Mall.
